U-Box International Coordinator

Get your career moving with the world's largest do-it-yourself moving and self-storage company.

Family Traditions:

U-Haul is family. In many cases, that's not just figurative talk. Generations of the same families often choose to build careers here, realizing that a personal investment in U-Haul means providing for each other. U-Haul was founded in 1945 by the Shoen family in Ridgefield, Washington. After a year of innovations, the company relocated its headquarters to Phoenix, Arizona. U-Haul helps families move from locations in all 50 states and 13 Canadian Provinces and Territories. Today, U-Haul has grown into more than trucks and trailers; we offer a variety of services such as U-Box, Self-storage and moving help. When a family entrusts U-Haul and its services with their loved ones and possessions amid the stress and adventure of a move, we embrace that awesome responsibility. A caring culture means catering to our millions of annual customers. It also means supporting our thousands of dedicated Team Members.

Become a part of our team:

We are looking for an independent thinker that has a passion for customer service and exhibits excellent prioritization skills and attention to detail. As an International Coordinator (Cross-Border), you will manage and track all U-Box cross-border moves, assist U-Box customers with the legalities and paperwork associated with moving their personal goods between Canada and the US, while communicating with internal team members. This position is great for you if you are reliable, organized and have a passion for customer experience – specifically assisting customers with compassion during one of the most stressful times in their lives – moving from one country to another.

If you join this growing team, you can expect hands on training and a position that offers room for your professional input to improve our customer experience and shape the future of U-Box cross-border moves. **This position is in-office at our U-Haul campus in Mid Town Phoenix and is not eligible for remote work.

Daily tasks include:

• Interacting with customers and carriers via email, phone and IM chat
• Prioritizing and responding to requests in a timely manner
• Using and updating internal software and our TMS (Transportation Management System)
• Handling sensitive documents in an organized and discrete fashion
• Answering and transferring incoming calls and emails
• Collaborating with other team members

Requirements:

• Must have impeccable customer service skills and excellent, professional communication skills
• Positive and professional attitude
• Detail oriented and organized
• Basic computer proficiency, working knowledge of Excel and Outlook
• Ability to self-manage and motivate
• Great attitude and true professionalism

Bonus points if you:

• Speak other languages, such as French or Spanish
• Have U-Haul experience and working knowledge of internal software
• Have industry related experience

U-Haul Offers:

• Full Medical coverage
• Prescription plans
• Dental & Vision Plans
• New indoor fitness gym
• Gym Reimbursement Program
• Registered Dietitian Program
• Weight Watchers
• Onsite medical clinic for you and your family
• Career stability
• Opportunities for advancement
• Valuable on-the-job training
• Tuition reimbursement program
• Free online courses for personal and professional development at U-Haul University
• Business and travel insurance
• You Matter Employee Assistance Program
• Paid holidays, vacation, and sick days
• Employee Stock Ownership Plan (ESOP)
• 401(k) Savings Plan
• Life insurance
• Critical Illness/Group Accident
• 24-hour physician available for kids
• MetLaw Legal program
• MetLife auto and home insurance
• Mindset App Program
• Discounts on cell phone plans, hotels, and more
• LifeLock Identity Theft
• Savvy consumer wellness programs - from health care tips to financial wellness
• Dave Ramsey's SmartDollar Program
• U-Haul Federal Credit Union
• Wellness Program

U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

Since 1945, U-Haul has been serving do-it-yourself movers and their households. Like many other successful ventures, the concept for U-Haul was generated out of need. After World War II, there existed the widespread need for do-it-yourself moving equipment that would be available on a one-way, nationwide basis.

U-Haul co-founders L.S. "Sam" Shoen and his wife, Anna Mary Carty Shoen, recognized that need and acted upon it. Their visionary approach spread the cost of ownership among many users, facilitating the mobility of the populations of the U.S. and Canada. The covered wagon of the pioneers morphed into orange U-Haul trailers. In the process, an industry was born.

U-Haul Holding Company and its family of companies, including U-Haul, have strived to create a culture of health and wellness. As of February 1, 2020, and consistent with applicable law, no U-Haul Holding Company or its family of companies will hire individuals in states where it may lawfully decline to hire individuals who use nicotine products (Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia and Washington). This policy will not apply to team members hired before February 1, 2020.