Sales & Client Success Specialist

Sales & Client Success Specialist

Location: Remote

Status: Full-Time

About Us

At Home Sweet Home Cleaning, we believe every team member matters. Behind every great company is a supportive, empowered team—and we're dedicated to making sure YOU feel valued, connected, and fulfilled from day one.

We provide top-notch cleaning services while building strong relationships with our clients and staff. Our mission is simple: create healthier, happier homes and workplaces through professionalism, reliability, and care.

Why You'll Love Working With Us

Make a Real Impact – Your organizational and communication skills will be the backbone of smooth operations.

Growth Opportunities – As we expand, you'll learn new skills and take on higher responsibilities that excite you.

Feel Appreciated – We celebrate every success, big or small.

A Team That Cares – Open communication, collaboration, and respect are at the heart of our culture.

Role Summary

We're hiring a Sales & Client Success Specialist (CSS) to be the heart of our client experience — handling communication, sales, scheduling, and retention with care and precision.

Compensation & Perks

• Annual Pay: $40,000-$42,000+ commission
• Bonuses: Additional sales-based incentives
• Schedule: Full-time | Morning shift | 830am-530pm EST
• Location: Remote
• Benefits Include: Paid Time Off Sick Time 401(k) Matching Supportive Team Environment Growth & Promotion Opportunities

Key Responsibilities

Sales & Client Retention

• Respond to inbound leads and close new business
• Re-engage past clients and promote recurring services
• Offer upsells and premium packages

Client Communication & Service

• Be the friendly, reliable point of contact for our clients
• Handle service questions, and client issues with professionalism
• Conduct follow-ups and build relationships with VIP clients

Scheduling & Operations

• Work closely with scheduler
• Ensure work orders are accurate and efficient
• Schedule the Initial Clean and sets up the recurring service

Reporting & Quality

• Track client satisfaction and feedback
• Partner with Operations for schedule and service improvements
• Flag recurring concerns and support proactive solutions

What We're Looking For

• Required sales experience, no detailed scheduling experience necessary
• Strong communication and problem-solving skills
• Detail-oriented, tech-savvy, and proactive
• Sales-minded and enthusiastic about upselling
• Previous CRM or MaidCentral experience is a bonus

A Day in the Life: CSS Edition

• 8:30 AM Log into MaidCentral, check voicemails, texts & emails– begin responding to client communication
• 10:00 AM Begin outbound calls Handle complaints or issues with empathy and resolution
• 12:00 PM Midday check-in with team Record updates and flag any client concerns
• 2:00 PM Follow up with leads and client onboarding Send upsell offers or thank-yous to VIP clients
• 4:00 PM Final schedule check, prepare for tomorrow Log notes and wins, and close out the day with clarity

Ready to Join a Team That Truly Values You?

Apply today Be part of a company that doesn't just give you a job—but a team, growth, and purpose.

Job Type: Full-time

Pay: $40, $42,000.00 per year

Benefits:

• 401(k) 3% Match
• 401(k) matching
• Employee discount
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan

Application Question(s):

• How comfortable are you handling objections and closing sales over the phone?
• Why are you interested in this role, and what makes you a strong fit?
• The client states that the pricing is more than what they want to spend. What is your response?
• You have provided pricing to the lead, and their response was they needed to speak with their spouse before committing. What is your response?

Experience:

• Sales: 1 year (Preferred)

Work Location: Remote