Clinical Technician I

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke Primary Care

Pursue your passion for caring with Duke Primary Care, which offers family, adolescent, and internal medicine services as well as urgent, general pediatric, and virtual care at nearly 50 clinic locations across central North Carolina.

Clinical Technician I - Duke Primary Care Durham Pediatrics

Durham Pediatrics at North Duke Street is a trusted, high-energy clinic providing expert care for newborns, children, teens, and adolescents. With a dedicated team of board-certified pediatricians, the clinic serves 16,000 patients annually, offering comprehensive services like well-child check-ups, immunizations, physicals, and in-clinic testing. Specializing in managing chronic conditions, behavioral health, and common illnesses, the clinic is committed to supporting children's health and development. Families rely on Durham Pediatrics for its exceptional care and dedication to the community.

Location: 2609 North Duke Street, Suite 1000, Durham, NC 27704

Hours: 8am – 6pm Monday – Thursday

8am - 5pm Friday

8am - 12pm Saturday, some Saturday commitment will be required

What you will do:

The Clinical Technician is responsible for performing a variety of routine and specialized laboratory procedures to support the diagnosis and treatment of patients. This role ensures accuracy, efficiency, and adherence to quality and safety standards across all technical and administrative functions.

Responsibilities:

• Perform a wide range of routine and specialized laboratory tests and procedures, including cytogenetics, general laboratory testing, Point-of-Care Testing, urinalysis (without microscopy), phlebotomy, cytopreparatory procedures, and specimen management.
• Prepare and initiate special tests and procedures as directed, following established protocols and guidelines.
• Communicate in a professional and courteous manner with patients, families, and healthcare personnel to identify and resolve issues or escalate concerns when appropriate.
• Obtain and document information for laboratory records, explain procedures to patients, provide reassurance, and encourage cooperation during testing.
• Utilize standard laboratory equipment and hospital information systems to ensure accurate patient identification, record maintenance, registration/accessioning of specimens, and order entry.
• Perform and document quality control, safety, and infection control procedures to ensure compliance with internal and external regulatory standards.
• Receive, process, and distribute specimens, supplies, and reports in accordance with laboratory procedures and protocols.
• Maintain inventory and stock supplies as needed, including glassware, laboratory carts, and hand trays.
• Operate and maintain laboratory instruments and equipment; perform routine maintenance as outlined in laboratory procedures.
• Utilize various hospital and laboratory information systems and software applications to complete assigned tasks accurately and efficiently.
• Assist with the preparation, organization, and maintenance of laboratory specimens, slides, and related documentation.
• Support office operations through word processing, data entry, and record management as required.
• Demonstrate professionalism at all times, upholding Duke Health's core values of Excellence, Integrity, Safety, Diversity, and Teamwork.
• Perform other related duties incidental to the work described herein.

What you will need:

Education

• High School diploma or GED. For assignment to phlebotomy, completion of a structured phlebotomy training course and clinical rotation is recommended.
• Minimal educational or experience requirements may be modified on a case-by-case basis at the discretion of the CLIA (Clinical Laboratory Improvement Amendment) director if minimal CLIA requirements are met by the employee for the tasks being performed.

Experience

• Alternatively, an equivalent combination of relevant education and/or experience. One year previous clinical lab experience preferred.

Degrees, Licensure, and/or Certification

• For assignment to Phlebotomy Services, certification as a phlebotomist by a nationally recognized agency/board* is recommended. Certification of Basic Life Support preferred.
  National Healthcare Association (NHA)- -Clinical Laboratory Phlebotomy Examination (CLPlb), American Society of Clinical Pathologists, Phlebotomy Technician Examination [PBT(ASCP)], International Academy of Phlebotomy Sciences (IAPS), National Phlebotomy Association (NPA), American Society of Phlebotomy Technicians (ASPT).

Knowledge, Skills, and Abilities

• Basic phlebotomy and specimen processing techniques.
• Knowledge of medical terms preferred
• Basic computer skills.
• Effective communication skills.
• Effective professional communication skills to interact with patients/ customers.

Distinguishing Characteristics of this Level

• Within the clinical laboratories we embrace Duke's purpose, placing the patient at the center of everything we do. We do this by demonstrating behaviors that focus on delivering patient- and family- centered care and embodying the values that promote a positive work culture. We expect every team member to commit to these values and hold each other.

Job Title: CLINICAL TECHNICIAN I

Job Code: 4030

FLSA: N

Job Level: B2

Revised Date: 07/01/2022

Supervisory Responsibility: No

Duke University is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, (including pregnancy and pregnancy related conditions), sexual orientation, or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.