Loss Mitigation Resolution Specialist

2 weeks ago

Raleigh, North Carolina, United States First Citizens Bank Full time

Overview

This is a hybrid role with the expectation that time working will regularly take place inside and outside of a company office.

This position serves as personnel available to borrowers by phone that are experiencing financial hardships. Provides assistance and information to borrowers on possible Loss Mitigation options and the subsequent needed actions. Facilitates the receipt of a complete hardship application and remains in contact with the borrower throughout the process. Prepares and reviews documentation to ensure all servicing efforts on covered accounts comply with applicable regulations and investor guidelines. This position is considered the first line of defense and expected to maintain a high level of attention to detail, analyze facts, and make sound decisions in order to mitigate risk to the Bank.

Responsibilities

  • Loan Resolution - Responsible for contacting borrowers in financial distress to gather information and required documentation for a complete Loss Mitigation Application. Maintains contact with borrower throughout the process, sending applicable written notices or disclosures. Monitors approved plans until the borrower completes short term repayment plans or makes the required payments.
  • Client Support - Identifies and supports clients who are eligible for assistance. Contacts clients who are in Foreclosure, who were dismissed or discharged from bankruptcy, or who have inquired about possible assistance in order to begin the process.
  • Operational Support - Acts as a liaison between business units, Retail Credit Underwriting teams, and branches regarding distressed borrowers.
  • Portfolio Servicing - Participates in servicing efforts for acquired institutions. Works with acquired institutions to service defaulted or covered assets, and to assist with mortgage loans. Modifies or recommends charge offs as appropriate.

Qualifications

Bachelor's Degree and 1 years of experience in Collections, Loss Mitigation, Bankruptcy, Foreclosure, or Default OR High School Diploma or GED and 5 years of experience in Collections, Loss Mitigation, Bankruptcy, Foreclosure, or Default

Spanish bilingual abilities highly preferred.

Skill(s): Knowledge of applicable regulations

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found

  • Sr. Manager Collections

    2 weeks ago

    Raleigh, North Carolina, United States RBC Full time

    Job DescriptionWhat is the Opportunity?Mortgage Servicing and Loan Operations supports retail deposits, HELOC post-closing servicing, Real Estate Insurance, Mortgage post-closing servicing, default operations, and related internal controls and procedures. Senior managers have supplier management responsibilities and are accountable to drive optimization and...

  • Claim Specialist

    2 weeks ago

    Raleigh, North Carolina, United States State Farm Full time $59,059 - $90,000

    OverviewBeing good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. Come join a #1 team and do some goodGrow Your Skills, Grow Your PotentialResponsibilitiesJoin our team as a Property Field Inspection Claim...

  • Customer Advocacy Specialist

    6 days ago

    Raleigh, North Carolina, United States Superior Plus Propane Full time

    The Customer Advocacy Specialist is a strategic role responsible for managing high-profile external inquiries and customer escalations while driving advocacy initiatives that enhance trust and compliance. This position serves as a critical liaison between the organization and external stakeholders, ensuring timely, accurate, and compliant responses to...

  • HOA Senior Client Services Specialist

    1 week ago

    Raleigh, North Carolina, United States Banc of California Full time

    BANC OF CALIFORNIA AND YOUR CAREERBanc of California, Inc. (NYSE: BANC) is a bank holding company headquartered in Los Angeles with one wholly-owned banking subsidiary, Banc of California (the "bank"). Banc of California is one of the nation's premier relationship-based business banks focused on providing banking and treasury management services to small,...

  • Sr Payroll Specialist

    2 weeks ago

    Raleigh, North Carolina, United States SECU Full time

    If you are motivated and believe in the credit union philosophy of "People Helping People," join our teamPurposeThe Senior Payroll Specialist is responsible for the administration of the payroll function and performs duties in alignment with established corporate and internal operating policies and procedures. The Senior Specialist will provide subject...

  • Order Fulfillment Project Specialist

    1 week ago

    Raleigh, North Carolina, United States Lensa Full time

    Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for Eaton. Clicking "Apply Now" or...

  • Retail Safety Specialist I

    1 week ago

    Raleigh, North Carolina, United States Ahold Delhaize USA Full time

    Category/Area of Expertise:Safety & Occupational SafetyJob Requisition:440406Address:USA-NC-Raleigh-9111 Leesville RdStore Code:Safety & Environment Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company,...

  • Hearing Instrument Specialist/Audiologist

    5 days ago

    Raleigh, North Carolina, United States Lucid Hearing Full time

    HIS/ AuD- Raleigh, NCRaleigh, NC, USAFull-timePosition: Specialist (HIS or AuD)Job DescriptionHearing Instrument Specialist / Audiologist Sam's Club Raleigh, NC, USAFull-timePosition: Specialist (HIS or AuD)Job DescriptionOur Mission: "Helping People Hear Better"About this Hearing Specialist / Audiologist opportunity in Raleigh, NC:Lucid Hearing is looking...

  • Specialist, Revenue Cycle

    15 hours ago

    Raleigh, North Carolina, United States FastMed Full time

    Position Summary The Revenue Cycle Specialist will be responsible for the day-to-day operation in the following areas: billing, claims resolution, A/R follow-up, credit balance, EDI billing, or posting. Under the direction of the Manager the Specialist will be responsible for handling all functions related to the designated area and any other duties...

  • Fraud Investigation Associate

    2 weeks ago

    Raleigh, North Carolina, United States Hyundai Capital Full time

    What You Will Bring· Minimum 2-4 years related experience performing fraud investigations.· Prior experience working with Credit, Collection skip tracing, and or legal a plus.· SAS or SQL experience a plus· Auto finance industry a plus.· Bachelor's degree preferred or equivalent work experience.· Demonstrated analytical skills to conduct...