Area Director, Hospitality

Who We Are

Quint is the industry-leading provider of official tickets and hospitality packages to the world's most prominent sports and entertainment events. Based in Charlotte, North Carolina, with offices in six countries, Quint's global footprint and proprietary technology platform continue to be the foundation of its exponential growth.

Quint's innovative programs enable partnership properties to expand fan experiences and corporate client entertainment opportunities in a way that reflects the quality and prestige of those brands. Quint has a portfolio of 15+ official property partnerships servicing over 90 events, including Formula 1, NBA, Kentucky Derby, MotoGP, Breeders' Cup, Belmont Stakes, and the NHL.

What You Will Do

As the Area Director, your contribution to the organization will be to deliver exceptional guest experiences at established financial margins for all events assigned under your umbrella, and to lead a team to bring our partners' brand and vision to life through world class hospitality production. You will work to identify and propose new ideas in line with partner's vision, elevating the hospitality experience.

Essential Job Duties & Functions

• Guest Experience and Event Management
• Responsible for the planning and onsite delivery of hospitality through both direct actions and team management for 25+ events annually, ranging from 200-12,000 guests
• Support the development, launch, and planning/delivery of new partnerships, programs, and events through interdepartmental and cross-team collaboration
• Collaborate with internal and external stakeholders to determine product feasibility through budget, industry, and market analysis
• Educate collaborators on operational and industry best practices as well as team capabilities and limitations to consider when establishing new products
• Generate accurate and feasible operational costs for overall budget of new products and gain buy-in from stakeholders
• Act as the primary liaison to understand and document the partner's vision and spatial requirements for hospitality environments, activations, or experiential spaces
• Manage process from initial concept development and design briefs through vendor management and production, securing necessary approvals and signoffs from the partner at defined milestones to ensure alignment and final delivery
• Design and produce cohesive, brand-aligned, and engaging hospitality spaces in collaboration with Partners, Marketing & Creative, and vendors
• Collaborate with partners and sponsors to integrate their brands into hospitality experiences in a meaningful, authentic, and guest-focused way, enhancing partner value and the overall event
• Create detailed run of show documentation to ensure a seamless guest experience
• Coordinate with internal graphic design team to produce required assets such as credentials, signage, large format graphics, etc.
• Significant amount of scheduling and timeline management for both guests and staff across hospitality, appearances, private events, tours, and experiences, etc.
• Vendor/supplier selection, negotiation, contracting, and ongoing management for services such as food and beverage, production, appearances, staffing services, gifts, etc.
• Obtain appropriate permits, licenses, and contracts required to deliver the event
• Provide information to and collaborate with Guest Services and Guest Communications to ensure guests receive proactive and accurate information about their experience
• Manage and support preparation and set-up activities such as overseeing vendors/suppliers, moving equipment, freight, setting up meeting and hospitality spaces, etc.
• Execute documented plans for back-of-house and guest-facing activations such as staff training, package delivery, transportation management, hospitality check-in, experience and tour management, etc.
• Manage and support tear down activities such as overseeing vendors/suppliers, moving equipment, freight, meeting and hospitality space load out, etc.
• Lead team engagement with internal processes for launches, communications, and guest services
• Develop meaningful relationships with other departments, vendors, and partners to support event planning and delivery.
• Leadership and Personnel Management
• Lead 2+ direct reports and 8+ indirect reports
• Ensure accuracy and timely completion of your reports' deliverables
• Clearly establish and develop employees for succession in the business
• Focus on team dynamic and global collaboration
• Ensure team engagement and support overall event deliverables
• Establish yourself as a trusted leader on a global team
• Address and resolve conflict within the team and other parties calmly and professionally.
• Financial Management
• Accountable for your assigned portions of the budget for your events while also holding your team accountable for budget management
• Effectively manage the event budget for your assigned portions by aligning with sales projections or anticipated sales derived from historical data and run rates
• Collaborate with department leaders to understand sales projections and any required budget adjustments
• Maximize budget utilization through negotiation and internal collaboration
• Ensure accurate and timely tracking of planned and confirmed expenses
• Manage your own onsite expenses and inspire fiscal responsibility in fellow travelers.

Basic Qualifications

• Bachelor's degree or higher in Hospitality Management, Business, Marketing or a related field
• 7+ years' experience in event planning and management; sporting events, entertainment or live experiences preferred
• 5+ years' experience managing and coaching people
• Direct experience managing budgets of at least 40M USD combined, or 4M USD singular; experience managing highly variable budgets, or budgets to sales preferred
• Experience across multiple sectors (agencies, venues, leagues, corporate) preferred
• Proven track record of effective project management
• Proficient computer skills including MS Excel, CRM software, and project management tools
• Able to understand, react quickly, and motivate others to adapt to changing environment
• Build and maintain meaningful relationships and a collaborative work environment
• Highly adaptable and able to make independent decisions in new or changing situations
• Bi/multilingual preferred.

Physical Demands

• Prolonged periods sitting at a desk and working on a computer
• Extensive walking and standing for periods greater than 12 hours
• Must be able to lift up to 30 pounds
• Must be able to work on-site at Charlotte, NC headquarters
• Flexibility to work long hours and weekends, as needed
• Willing and eligible to travel internationally, as needed up to 50%
• Eligible to work in the United States.