Administrator - Operations

In this role, the Administrator will provide essential support to the Vice President of Operations and the teams they oversee, including Operations, Training, Communications, and Supply Chain. This position requires someone who is organized, responsive, and comfortable navigating a fast-paced, detail-heavy environment. The Administrator will assist with franchisee and store compliance tasks, communicate directly with franchise owners, post external updates to the system, respond to incoming inquiries, coordinate scheduling with both internal and external partners, and update processes and documentation as needed.

The Administrator will play a vital role in assisting with day-to-day administrative tasks, coordinating activities, and providing exceptional support to franchise owners and leaders. This role will handle document management, scheduling, communication with various stakeholders, and on-demand projects and tasks based on the needs of their department.

These responsibilities require a proactive individual who can manage multiple priorities, support cross-functional initiatives, and contribute to the efficiency and effectiveness of the broader Operations function.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Schedule and coordinate meetings, manage calendars, and prepare documents and reports for the team
• Respond to emails, resolve issues, and provide assistance as needed
• Create and maintain spreadsheets and documents
• Complete research assignments, create presentations, and generate reports as needed
• Book travel for team members
• Support purchasing needs; create and submit purchase requisitions, etc.
• Online filing, typing, note taking, scheduling and other basic administrative tasks
• Other administrative duties as assigned or relevant to specific teams

This document represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. Other duties may be assigned.

COMPANY OVERVIEW

We believe that coffee brings people together and we are fueled by our purpose to build communities where people feel connected, valued, uplifted, and inspired We are a 100% franchise company that has grown to over 450 locations in 13 states since we started in 1995. We invite you to grow with us We are always looking for individuals to join our team who possess a desire to grow and a willingness to share as a professional and individual.

Our Core Values are:

Own Your Impact - Authenticity is the foundation of connection. Integrity, diversity, and respect shape how we show up and support others.

Grow - We embrace growth as a lifelong journey. We support learning, risk-taking, and celebrating progress.

Display Courage - Courage means showing up even when it's uncomfortable. It's about saying the hard things, standing for values, and growing through challenges.

Elevate Every Day - Greatness lives in everyday moments. We turn the ordinary into something uplifting and memorable.

Education

• High School Diploma or equivalent required

Experience

• Minimum of 2 years of administrative experience required
• Experience handling sensitive or confidential information

Knowledge

• Proficient in MS Office Suite with an emphasis on Outlook, Word, PowerPoint, and Excel
• Knowledge of DocuSign, Trello, or Zoom preferred

Ability

• Excellent communication skills, both written and verbal, with a customer service-oriented mindset
• Ability to follow spoken and written directions well
• Strong attention to detail
• Strong organizational skills
• Ability to prioritize tasks
• Effective time management skills
• Ability to take effective notes
• Ability to proofread accurately
• Ability to excel in a remote work environment, both independently and as a member of a team
• Ability to manage stress and conflicts in a work setting

Physical Requirements

• Ability to lift up to 10 lbs occasionally
• Prolonged periods of seated work

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other Requirements

• Reliable internet and setting to perform job remotely

BENEFITS & PERKS

As a full-time Home Office employee, you would receive a variety of benefits including:

• 5 days of vacation days as a new hire. Vacation days will then increase with your tenure.
• 9 Sick Days, 5 Floating Holidays, and 3 Volunteer Days per calendar year.
• 13 Company-Paid holidays per year.
• A paid sabbatical after every 5 years of employment.
• Family Care Plan (maternity/paternity)
• Bereavement days

The BIGGBY COFFEE Corporate Office also offers ST/LT disability, 401K w/ employer match (up to 4%), Tuition Reimbursement, $100,000 company-paid life insurance, and medical, dental, & vision insurance.

We also offer numerous perks including a remote office set-up bonus, a fixed monthly allotment, flexible scheduling, discounted pet insurance, discounted BIGGBY merchandise, discounted college tuition through select universities, and more

• Candidates will be placed in the salary range based on relevant skills and experience requested for the role.

**Applicants must reside or relocate to a state the BIGGBY COFFEE Home Office is registered to conduct business in, which are MI, OH, CT, SC, KY, and VA.

BIGGBY COFFEE exists to build communities where people feel connected, valued, uplifted, and inspired. Global Orange Development, LLC ("GODev") is an Equal Opportunity Employer. Consistent with our values: Grow Elevate Every Day, Own Your Impact, and Display Courage, we strive to create a safe, supportive community where every individual can thrive.

GODev does not discriminate on the basis of actual or perceived race (including traits historically associated with race including but not limited to, hair texture and hair styles), color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, height, weight, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances

In accordance with the Americans with Disabilities Act (ADA) and the Michigan Persons with Disabilities Civil Rights Act (PWDCRA), GODev provides reasonable accommodations for applicants and employees with disabilities.

This statement applies to GODev's Home Office employees. Each BIGGBY COFFEE franchise location is independently owned and operated and is solely responsible for its own employment policies and practices.