Collections Specialist

22 hours ago


New Berlin, United States Robert Half Full time

Job Description Job Description We are looking for a dedicated Collections Specialist for a New Berlin, WI area organization. In this role, you will play a key part in managing overdue accounts, maintaining positive customer relationships, and ensuring efficient cash application processes. This position is ideal for someone who thrives in a fast-paced environment and has a strong background in accounts receivable and collections. Responsibilities: • Contact clients to address overdue payments and negotiate payment arrangements. • Respond to inbound calls and provide excellent customer service related to billing inquiries. • Maintain accurate records of collections activities and update client accounts accordingly. • Support the cash application process by ensuring timely and accurate allocation of payments. • Collaborate with internal teams to resolve discrepancies and improve collections efficiency. • Generate and review reports to monitor account statuses and identify areas for improvement. • Ensure compliance with company policies and procedures during the collections process. • Assist in implementing strategies to reduce outstanding balances and improve cash flow. • Communicate effectively with customers to address concerns and ensure satisfaction. • Proven experience in accounts receivable or collections processes. • Strong communication and negotiation skills for interacting with clients. • Ability to handle inbound calls professionally and effectively. • Proficiency in maintaining detailed and accurate financial records. • Familiarity with cash application procedures and related systems. • Analytical skills to review account statuses and identify resolution strategies. • Knowledge of industry regulations and compliance standards. • Ability to work independently while maintaining attention to detail.


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