AGM - HARD ROCK CAFE

Job Description Job Description Overview OVERVIEW: The incumbent in this position is responsible for supervising all front-of-the-house restaurant operations and employees in specified food outlet during anassigned shift and assist in managing of all other food & beverage outlets as needed. Responsibilities ESSENTIAL FUNCTIONS: (These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position) Creates an atmosphere that induces guests to make Hard Rock Hotel & Casino Sacramento at Fire Mountain their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service. Opens and closes shift or work area at scheduled times; ensuring outlet is fully prepared for operation, as well as ensuring cleanliness and security of company assets. Maintains administrative functions, such as scheduling, time and attendance records, and appraisals in order to ensure appropriate staffing levels and that team members are performing duties according to established service standards. Assists in monitoring department budget to ensure efficient use of labor and other resources in order to achieve effective operation of the department. Monitors guest service and satisfaction by interviewing guests and by observing food ratings in order to make recommendations for improvement to maintain high service standards and a positive dining experience for guests. Resolves guest concerns or complaints in order to maintain positive guest relations. Inspects food outlet daily to ensure a safe work environment, that equipment is operating properly and that sufficient supplies are on hand in order to achieve smooth operation of the department. Attend and participate in meetings, completing follow-up as assigned. Perform work regularly and predictably. Attend seminars when needed. Responsible for cleaning and sanitizing work and public spaces. Other duties as assigned. Qualifications EDUCATION AND /OR EXPERIENCE REQUIREMENTS: (Related education and experience may be interchangeable on a year for year basis) This knowledge and these abilities are typically acquired through a High School Diploma, as well as four years’ dining experience, with a minimum of two years’ Food and Beverage supervisory experience; or through a Bachelor's degree in Restaurant Management or related field. ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc): Must obtain and maintain valid licenses / certifications per Federal, State and ERGC Gaming regulations. Must successfully pass background check. Must successfully pass drug screening. Must be at least twenty-one (21) years of age. Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours. Prior experience in the Gaming industry strongly preferred. Prior experience in Tribal Gaming preferred. KNOWLEDGE OF: Pertinent federal, state, and local laws, codes, and regulations. Management of a high-volume restaurant, bar, or similar business. Standard safety and sanitation practices for food and beverage service. Applicable computer systems. Various positions within the restaurant, e.g., host/hostess, dining room attendant, waitperson, etc. Food, food product, food preparation, etc. Service, service etiquette, and standard service practices for full-service restaurants. Standard safety and sanitation practices for food and beverage service. Wines and alcoholic beverages. ABILITY TO: Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance. Communicate clearly and concisely, both orally and in writing. Be flexible to work varying shifts and time schedules as needed. Deliver programs which create a service level of excellence for internal and external guests. Communicate effectively with all levels of team members and outside contacts. Review and comprehend all necessary documentation. Act professionally with a constantly changing internal and external environment. Monitor and control cash flow and security of assets. Link scheduling to customer flow. Observe and direct actions of subordinates monitor all activity within the dining room and to inspect and maintain areas for which responsible. Maintain bar operations