I&M Manager

Job Description Job Description Description: Tillman FiberCo is dedicated to building a 100% fiber network to power the next generation of broadband services. As part of Tillman Global Holdings, Tillman FiberCo leverages top-tier infrastructure resources to deliver robust connectivity. We are seeking an experienced Installation and Maintenance (I&M) Manager to support our mission, working closely with the Senior Manager of I&M and managing day-to-day installation and maintenance activities. Position Overview The Installation and Maintenance Field Manager is responsible for overseeing the daily field operations of I&M teams, ensuring high standards of work quality, productivity, and safety. This role involves managing I&M technicians and vendors, and ensuring project milestones are met. The ideal candidate is a strategic thinker with strong technical knowledge of fiber optics installation and maintenance, coupled with leadership experience in the telecom or cable industries. Location: Florida – Must be based in the Naples, FL area with hybrid work flexibility. Responsibilities Supervision and Team Management: Lead and mentor I&M Technicians and Vendors, providing support, guidance, and training on company standards, procedures, and FCC compliance. Quality Control and Safety Compliance: Oversee installation and maintenance activities to ensure compliance with safety standards, proper work methods, and high-quality outcomes. Scheduling and Productivity: Collaborate with technicians to manage daily I&M schedules, optimize productivity, and address any staffing needs for upcoming projects. Project Coordination: Collaborate closely with the Senior Manager, Project Management, Network Operations, Engineering, and I&M vendors to align resources, manage staffing, oversee inventory, and maintain timelines to achieve project objectives across Florida. Customer Escalation and Support: Address escalations related to installation and repair issues, keep customers informed, and work directly with I&M Technicians and Vendors to resolve challenges. Technical Oversight: Participate in field testing and maintenance to ensure network stability and compliance with FCC and company design specifications. Communication and Reporting: Communicate updates on technical support, network changes, and field issues, ensuring timely and professional outreach to customers and stakeholders. Data Management and Reporting: Maintain accurate records for installations, repairs, and FCC compliance, producing regular updates and reports for senior leadership as needed. Requirements: What we are looking for: Experience: 3 years in installation and maintenance within a telecom, cable, or related technical field, with previous supervisory or management experience. Technical Knowledge: Familiarity with Wi-Fi access points (Nokia preferred), field service management platforms, and experience with switch and router installation/configuration. Analytical Skills: Proficiency in gathering and interpreting data, problem-solving, and making informed decisions for field operations. Project and Team Management: Strong organizational and project management skills with the ability to prioritize, plan, and adjust work according to changing project needs without missing deadlines. Technology Skills: Proficiency with Microsoft Office Suite, particularly Excel and project management software. Travel and Flexibility: Ability to travel within Florida as needed; open to working in a variable schedule if required. Field Presence: Must be able to work in the field daily, actively supervising teams, overseeing installations, meeting with customers when needed, and ensuring adherence to safety and quality standards on-site. As a growing company, we are committed to attracting and developing the absolute best talent by offering a workplace where results are recognized and rewarded. We offer a terrific opportunity for you to grow: Challenging, rewarding career within a growing company, backed by a global investor and owner of digital infrastructure assets. Competitive Salary East Coast based company (will work on EST time) Direct Hire Opportunity Collaborative environment, with on-the-job training and mentorship opportunities Competitive benefits and wellness package, including medical, dental and vision coverage. 401k plan with company match Generous PTO and 11 holidays annually Paid parental leave. Employee Recognition Program