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Job Description Job Description Service Advisor | Mike Bass Ford | Bass Mazda About Us At Mike Bass Ford and Bass Mazda, we don’t just service vehicles, we create trust, deliver solutions, and build relationships that last. Our Service Departments are rapidly growing, and we’re seeking Service Advisors who bring energy, professionalism, and care to every customer interaction. This is your chance to be part of a team where every role matters and every customer counts. Why Join Us? Growth & Stability: Be part of one of Ohio’s largest Ford and Mazda operations, backed by decades of reputation and a culture of progress. Customer-First Culture: We don’t just check boxes. We listen, we guide, and we turn customers into long-term partners. Tools & Training: Access to Ford and Mazda factory resources, advanced CRM technology, and continuous training to sharpen your skills. Career Advancement: As we expand, we’re building future leaders from within. Your journey here won’t stop at Service Advisor. Rewarding Compensation: A performance-driven pay plan that recognizes your effort, care, and results. What You’ll Do Welcome customers and serve as their trusted guide through the service process. Communicate clearly about maintenance needs, repairs, and costs with honesty and professionalism. Build confidence by keeping customers updated and ensuring timely follow-through. Collaborate with technicians and parts teams to provide accurate estimates and exceptional service. Drive CSI scores by turning every visit into a positive, memorable experience. Highly Competitive Base Salary plus Bonuses and Commission Real and achievable Opportunities for Growth What We’re Looking For Experience: Prior service advisor or customer-facing automotive experience preferred, but not required for the right candidate. Communication Skills: Clear, confident, and empathetic in every interaction. Integrity: The kind of person who does the right thing, even when no one is looking. Drive to Grow: Ambition to build a long-term career in automotive service. Team Spirit: Works well with technicians, advisors, and managers to deliver seamless service. The Road Ahead This is more than a job at a service desk. It’s the front line of trust between our customers and our brand. At Mike Bass, we believe people, purpose, and progress fuel everything we do. If you’re ready to bring your energy and integrity to a growing team, this is your opportunity. Bass Service, Fixed Operations “Our legacy isn’t built on service orders — it’s built on the stories of customers who leave with lasting trust, and the story each customer tells after they leave.”6b250ea6-cee3-481d-915c-f7283f1b2f1b
