Front-End Lead

Job Description Job Description PRIMARY OBJECTIVE: To assist in supervising front-end functions. To contribute toward ensuring a positive shopping environment for customers and a positive working environment for employees. NATURE AND SCOPE: Emphasis in this position is assisting the Front-End Manager with supervision of front-end policies and procedures, office procedures, clerk performance, labor control and customer relations. Primary learning challenge is in supervising the cashiers and baggers, monitoring labor and understanding bookkeeping procedures as well as reviewing management reports. This position requires ongoing social skills/verbal interaction, judgment/decision making, listening skills, reading, walking, standing and the ability to work under pressure. Position functions and work hours may vary according to business needs. All assignments and work direction are provided by the Front-End Manager or person in charge. ESSENTIAL POSITION FUNCTIONS: Assist in supervising front-end activity to ensure positive customer relations and accurate, prompt checkout Effectively communicate clerk and bagger priorities, policies and procedures and delegate accordingly Ensure proper customer relations Ensure correct product handling and scanning techniques Ensure adherence to Company policy Ensure proper handling of all forms of tender and coupons Ensure price checks are obtained If item not in the system a scan error receipt is completed as necessary Authorize check cashing Ensure front-end cleanliness and organization to include filling bags and keeping front-end clear of shopping carts Ensure proper etiquette is used for the telephone and the paging system Assist in performing daily store accounting procedures Conduct scheduled reports for use in daily accounting activities Balance and reconcile all cashier reports and communicate with management regarding over/shorts Ensure adequate amounts of change on hand and follow procedure in ordering and receiving change Follow procedure for bank deposits Follow procedure for reporting store accounting data, sales and deposits using total store recap sheets and safe count sheet Follow procedure for handling cash and check for accountability and security Verify safe count daily Follow procedure for ending days business and beginning new period, including entering day’s deposit information Properly handle in-store customer charges Follow procedure for coupon handling Notify management of any bookkeeping problems Maintain safe, tills and locks on all doors for security Maintain confidentiality regarding sales and cash on hand Assist in developing and implementing weekly work plan for Front-End Monitor schedule to actual and make front-end coverage adjustments to customer volume Assist in performing front-end personnel functions Conduct or supervise training and assess retraining needs Recommend and administer disciplinary action Recommend employees for advancement or special recognition Communicate and work with the Store Director in charge as appropriate to above functions in absence of the Front-End Manager Assist with reviewing reports and taking appropriate action Review voids and refunds for proper authorization and handling Check accuracy of bookkeeping reports and deposits Ensure cash inventory control for accounting Assist in supervising front-end security procedures Ensure employees know and are able to implement emergency procedures Ensure proper authorization for admittance to security areas Assist in monitoring front-end safety Observe for unsafe conditions, ensure accidents are reported immediately and ensure front- end personnel are properly trained in safety procedures guidelines Ensure no one under 18 years of age operates hazardous equipment Ensure the use of personal protective devices when necessary Report and ensure all defective equipment is repaired Perform cashiering duties Scan and process customers’ orders Greet and thank all customers and provide prompt and courteous service Ensure positive customer relations and satisfaction Ensure proper handling of tender and coupons Follow front-end security procedures Assist with front-end cleaning and maintenance Perform customer service duties Give breaks to the customer service cashiers Handle customer needs and refund in the appropriate manner Answer the telephone as timely as possible with a friendly positive tone Direct phone calls to the appropriate personnel Ensure breaks and lunches are given on a timely schedule Direct clerks and baggers where they will work when beginning their shift Sell gift cards Direct guests and vendors to the appropriate area Bag groceries for customers Make sure groceries are properly bagged for each customer Supervise clerks and baggers to make sure they are bagging correctly Maintain the employee lounge Ensure each night a clerk cleans the lounge and empties the garbage Make sure the refrigerators are cleaned on a timely basis Follow all store and department policies and procedures Participate in and contribute to store management meetings FUNCTIONAL REQUIREMENTS: Physical Lifting up to 50 lbs. Pushing/pulling up to 200 lbs. Equipment operation (register, scanner, scale, telephone, paging system, computer) Walking, standing, squatting, stooping, bending, turning, reaching, grabbing, sitting Mental Judgment/decision making Social skills/verbal interaction Listening skills Memorization Reading, writing, math IMPORTANT DISCLOSURE NOTICE The job duties, elements, responsibilities, skills, functions, experience, educational factors, and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. The Employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations or the work environment change. An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.