General Manager

Job Description Job Description At Dunkin, we're more than just a coffee shop – we're a vibrant community where every employee can thrive and grow. Our Core Values are built on a foundation of teamwork, endless opportunities, and a passion for serving our guests. When you join Dunkin, you become part of a family that supports your career development, fosters a culture of inclusivity, and fuels your passion for making each day better with a smile and a cup of our world-famous coffee. Are you a highly skilled and motivated individual with a passion for the food and beverage industry? Do you thrive in a fast-paced and dynamic environment? If so, we have an immediate opportunity for you to join our team as a General Manager at Dunkin' DB Florida Management traces its roots back to March of 2017 when it made its bold entry into the central Florida market. Founded with a vision to revolutionize the QSR industry with its focus on the Dunkin' brand, DB Florida Management swiftly gained traction, establishing its presence with a commitment to excellence and innovation. In its inaugural year, DB Florida Management embarked on a journey of growth and expansion, setting the stage for its remarkable trajectory. Despite the competitive market environment, the company's strategic approach and dedication to customer satisfaction propelled it forward, enabling it to double in size within a short span of time. With an unwavering focus on providing unparalleled service and fostering strong relationships with staff and customer base, DB Florida Management quickly solidified its position as a trusted leader in the industry. The company's relentless pursuit of excellence, coupled with its adaptability to changing market dynamics, has been instrumental in its success. Over the years, DB Florida Management has continued to evolve and innovate, staying ahead of the curve to meet the evolving needs of its expanding customer base. Today, boasting 18 locations across central Florida, DB Florida Management stands as a testament to its commitment to growth, sustainability, and delivering exceptional value to its clients. As DB Florida Management looks towards the future, it remains steadfast in its mission to redefine standards of excellence in management services. With a rich history of achievements and a strong foundation built on integrity, professionalism, and innovation, DB Florida Management is poised to continue its journey of success and make a lasting impact in the central Florida market and beyond Responsibilities: Hire, train, and develop employees Communicate job expectations to the team Plan, monitor, appraise, and review job performance Provide coaching and feedback; discipline when appropriate Create and maintain a guest-first culture Ensure appropriate staffing levels for exceptional guest service Maintain a safe, secure, and healthy environment Ensure brand standards and systems are executed Control costs to maximize profitability Execute marketing promotions and new product roll-outs Set sales goals and track results Skills and Qualifications: Fluent in English Math and financial management Restaurant, retail, or supervisory experience At least 18 years of age (where applicable) High School diploma or equivalent Competencies: Great Focus: Understands and exceeds guest expectations Develops and maintains guest relationships Displays a sense of urgency with guests Seeks ways to improve guest satisfaction Resolves guest concerns Passion for: Sets and maintains high standards for self and others Consistently meets or exceeds goals Contributes to the overall team performance Sets and prioritizes important goals Reads and interprets reports to establish goals and deliver results Seeks ideas and best practices from others Problem Solving and Decision Making: Identifies and resolves issues and problems Uses information to make decisions and solve problems Identifies root cause of problems and implements solutions Empowers others to make decisions and resolve issues Interpersonal Relationships & Influence: Develops and maintains relationships with the team Operates with integrity and treats others with respect Encourages collaboration Leads others and negotiates effectively Building Effective Teams: Identifies and communicates team goals Monitors progress and holds others accountable Creates strong morale and engagement within the team Accepts responsibilities for personal and team commitments Recognizes and rewards employee's strengths and accomplishments Listens to others and seeks mutual understanding Conflict Management: Seeks to understand conflict through active listening Recognizes conflicts as an opportunity to learn and improve Resolves situations using facts and consistency Escalates issues as appropriate Developing Direct Reports and Others: Works collaboratively with employees to create development plans Regularly discusses progress, reviews performance, and adjusts plans Provides challenging assignments for development Uses coaching and feedback to improve performance Identifies training needs and supports development opportunities Business and Financial Acumen: Understands guest and competition Approaches situations with innovation Has a working knowledge of profit and loss Understands and manages key performance measures