Investment Client Srvcs Manager

Summary: The Manager – Asset Movement is responsible for overseeing and optimizing all operational processes related to asset transfers, disbursements, and account maintenance. This role ensures compliance with regulatory requirements while driving efficiency and delivering exceptional service to clients and field partners. As a strategic leader, you will manage a high-performing team, lead process improvements, and collaborate across departments to enhance the client experience and support organizational growth. About Northwestern Mutual Northwestern Mutual has been helping people achieve financial security for over 160 years. As a leading financial services company, we provide personalized planning and investment solutions to help clients reach their goals. Our culture emphasizes integrity, collaboration, and innovation, empowering employees to make an impact while growing their careers. We consistently rank among the most admired companies in the industry and are committed to diversity, inclusion, and professional development. Primary Duties and Responsibilities Lead and Develop Team: Manage the Asset Movement team, focusing on employee development, mentoring, and performance management. Ensure clarity of roles, responsibilities, and success measures. Operational Oversight: Oversee daily asset movement operations, including transfers, disbursements, and account maintenance. Ensure compliance with regulatory requirements and internal policies. Service Excellence: Deliver high-quality, cost-effective service by managing staffing, budgets, and operational plans. Monitor service levels, conduct quality reviews, and implement process improvements. Issue Resolution: Handle escalated cases related to asset transfers, operational processes, and system issues. Collaborate across internal teams, external vendors, and field offices to resolve complex problems. Compliance & Risk Management: Maintain supervisory integrity for asset movement activities. Ensure adherence to fiduciary responsibilities, regulatory standards, and company procedures. Project Leadership: Act as project owner or SME for initiatives impacting asset movement. Manage projects from concept to completion, ensuring scope, timelines, and compliance requirements are met. Change Management: Drive operational and technology enhancements to improve efficiency and client experience. Communicate effectively across business units and lead change initiatives. Strategic Contribution: Identify opportunities to reduce unit costs and enhance client satisfaction through process improvements and system enhancements. Talent Development: Support succession planning by identifying and developing future leaders within the team. Industry Awareness: Stay informed on industry trends and regulatory changes impacting asset movement operations. Qualifications Bachelor’s degree in business, operations management, or related field (or equivalent experience). Minimum 7 years of experience in financial services operations, including designing and implementing procedures. At least 2 years in a leadership role managing operational teams. Strong technical knowledge of asset movement processes and financial products. Proven ability to manage projects, lead teams, and adapt to changing business needs. Excellent decision-making, communication, and conflict resolution skills. Ability to thrive in a fast-paced, dynamic environment. FINRA Series 7 and 24 required. This position has been classified as a Registered Representative under NMIS guidelines and requires fingerprinting.Series 24 - FINRA, Series 7 - FINRA, SIE - FINRA Compensation Range: Pay Range - Start: $76,650.00 Pay Range - End: $142,350.00 Geographic Specific Pay Structure: Structure 110: Structure 115: We believe in fairness and transparency. It’s why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you’re living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click here to learn more. Grow your career with a best-in-class company that puts our clients' interests at the center of all we do. Get started now Northwestern Mutual is an equal opportunity employer who welcomes and encourages diversity in the workforce. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives. Skills Financial Services Industry Acumen (NM) - Expert, Business Acumen (NM) - Expert, Customer Support (NM) - Expert, Talent Development & Planning (NM) - Advanced, Field Consulting (NM) - Expert, Accountability (NM) - Advanced, Change Adaptability (NM) - Expert, Customer Service Mindset (NM) - Expert, Strategic Vision & Planning (NM) - Intermediate, Process Improvement (NM) - Advanced, Attention to Detail (NM) - Expert, Root Cause Analysis & Decision Quality (NM) - Expert, Adaptive Communication (NM) - Expert, Consulting (NM) - Expert, Cross Functional Partnering & Planning (NM) - Expert, Policy & Procedure (NM) - Advanced, Investment Products (NM) - Expert, Customer Centricity (NM) - Expert, Prioritization (NM) - Expert, Tax Awareness (NM) - Expert, Analytical Thinking (NM) - Expert, Technical Problem Solving (NM) - Expert, Compliance (NM) - Expert, Stakeholder Relationship (NM) - Advanced, Investment Management Systems (NM) - Expert, Policy Inquiries & Complaints Management​ (NM) - Advanced, Organization (NM) - Expert, Industry Knowledge (NM) - Expert, Audits (NM) - Expert FIND YOUR FUTURE We’re excited about the potential people bring to Northwestern Mutual. You can grow your career here while enjoying first-class perks, benefits, and our commitment to a culture of belonging. Flexible work schedules Concierge service Comprehensive benefits Employee resource groups PandoLogic. Category:Finance, Keywords:Investment Manager, Location:Franklin, WI-53132