ServiceNow Business Analyst

1 week ago

Chandler, United States BlackStar Full time

Job Title: ServiceNow Business Analyst (CSA) – Arizona (Remote-First) Location: Remote (Arizona only) – Occasional travel to Chandler, AZ Contract Type: Contract-to-Hire (6 months minimum) Job Overview: We are seeking an experienced ServiceNow Business Analyst (CSA) to join our Arizona-based team. You will bridge business needs and technical solutions, driving the implementation and optimization of ServiceNow ITSM, ITOM, CSM, and CMDB modules. This role is ideal for candidates with 5+ years of ServiceNow BA experience and a ServiceNow Certified System Administrator (CSA) certification. Key Responsibilities: Gather, analyze, and document business requirements for ServiceNow solutions.Map and optimize ITSM, ITOM, CSM, and CMDB processes.Develop user stories, workflows, and process documentation.Collaborate with developers and architects to design and implement solutions.Coordinate User Acceptance Testing (UAT) and support issue resolution.Provide end-user training and support for ServiceNow features.Recommend continuous improvements to processes and ServiceNow functionality. Required Qualifications: 5+ years as a ServiceNow Business Analyst; 3+ years on ServiceNow implementations and process automation.Deep expertise in ServiceNow ITSM, ITOM, CSM, and CMDB modules.ServiceNow Certified System Administrator (CSA) – required.Strong business analysis, process mapping, and solution design skills.Solid understanding of ITIL frameworks in ServiceNow environments.Excellent communication and stakeholder management skills. Preferred Qualifications: Experience in Agile/Scrum environments.Knowledge of ServiceNow integrations (REST/SOAP) and data management.Familiarity with advanced ServiceNow features: Flow Designer, Virtual Agent, and Performance Analytics.Experience in data migration, cloud integrations (AWS, Azure), and large enterprise environments.Healthcare industry experience (plus). Why Join Us: Remote-first role with flexible work options.Contract-to-hire with potential for early conversion.Work with a hypergrowth team while leveraging enterprise-level ServiceNow expertise. Important: Only candidates residing in Arizona are eligible. Occasional travel to Chandler, AZ, is required.

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