Onboarding and Implementation Manager
1 week ago
Salary: $90K to $140K + Equity Type: Full-time | Hybrid (3 days in-office per week) Visa Sponsorship: Not available About the Role We're seeking a proactive, fast-moving, and empathetic Customer Onboarding Manager to work closely with customers during their first few months after implementation. The ideal candidate has experience with martech or sales tech products and enjoys navigating complex SaaS environments. You'll play a key role in defining go-to-market decisions, improving and documenting onboarding processes, diagnosing and resolving technical issues, driving customer adoption and satisfaction, and translating feedback into product improvements. This position offers high levels of ownership, autonomy, and cross-functional collaboration with a top-performing team in the generative AI software space.What You'll Do Partner with new customers to launch their first campaigns and show ROI quickly. Own and manage the onboarding process to ensure active product usage and long-term success. Collaborate with Sales to understand customer goals and tailor onboarding accordingly. Conduct regular check-ins and ad hoc meetings to support adoption and gather feedback. Work with Product and Engineering to troubleshoot customer-reported issues and optimize performance. Help refine the ideal customer profile (ICP) and inform sales and product strategy.What Were Looking For 4 to 10 years of experience in Customer Success, Account Management, Onboarding, Solutions, or Implementation Engineering in enterprise SaaS. Proven ability to drive customer adoption and success in enterprise environments. Startup experience preferred (Seed to Series A/B). Martech or sales tech background highly recommended. Strong understanding of onboarding best practices and tools. Technically savvycomfortable navigating enterprise software and setting up workflows. Excellent communicator who can engage confidently with marketing leaders (CMOs, growth leads, content teams). Proactive, energetic, and hands-on always thinking two steps ahead. Location & Work Setup Must be based in the SF Bay Area. Expected to work in the office 3 days per week in San Mateo.Compensation & Benefits Base Salary: $90K to $140K Equity: Included, based on experience and impact Visa Sponsorship: Not available
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Onboarding and Implementation Manager
1 week ago
San Mateo, United States Virco Talent Full timeSalary: $90K to $140K + Equity Type: Full-time | Hybrid (3 days in-office per week) Visa Sponsorship: Not available About the Role We're seeking a proactive, fast-moving, and empathetic Customer Onboarding Manager to work closely with customers during their first few months after implementation. The ideal candidate has experience with martech or sales tech...
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Onboarding and Implementation Manager
1 week ago
San Mateo, California, United States RidgeArl Full timeAbout this roleTofu is looking for a proactive, fast-moving, and empathetic Customer Onboarding Manager that will work closely with our customers during the first few months as they onboard to Tofu. Ideally this person has experience with martech/salestech products and complex SaaS products. You'll play a critical role in defining many of our GTM decisions...
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San Mateo, United States Ikuto Full timeOnboarding & Implementation Lead – Marketing Technology (B2B SaaS)Location: San Mateo, CA (Hybrid – 3 days in office)Type: Full-timeExperience: ~3–7 yearsThe roleWe're hiring an Onboarding & Implementation Lead to help B2B marketing teams successfully adopt a fast-growing AI platform and see real value early.This role sits at the intersection of...
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San Mateo, United States Ikuto Full timeOnboarding & Implementation Lead – Marketing Technology (B2B SaaS)Location: San Mateo, CA (Hybrid – 3 days in office)Type: Full-timeExperience: ~3–7 yearsThe roleWe’re hiring an Onboarding & Implementation Lead to help B2B marketing teams successfully adopt a fast-growing AI platform and see real value early.This role sits at the intersection of...
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Builder - Onboarding / Implementation
3 weeks ago
San Francisco, United States Reevo Full timeBUILDER – ONBOARDING / IMPLEMENTATION LOCATION: On-site, SF / Santa Clara (minimum of 2 days in Santa Clara until SF office opens in late Q4 2025 / early Q1 2026, then may need to travel 1 day per week to Santa Clara or on as needed basis). ROLE OVERVIEW As an Implementation Specialist/Lead/Manager, you will lead customers through the most critical phase...
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San Mateo, CA, United States Ikuto Full timeOnboarding & Implementation Lead – Marketing Technology (B2B SaaS) Location: San Mateo, CA (Hybrid – 3 days in office) Type: Full-time We’re hiring an Onboarding & Implementation Lead to help B2B marketing teams successfully adopt a fast-growing AI platform and see real value early. This role sits at the intersection of marketing, technology,...
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San Mateo, CA, United States Ikuto Full timeOnboarding & Implementation Lead – Marketing Technology (B2B SaaS) Location: San Mateo, CA (Hybrid – 3 days in office) Type: Full-time Experience: ~3–7 years The role We’re hiring an Onboarding & Implementation Lead to help B2B marketing teams successfully adopt a fast-growing AI platform and see real value early. This role sits at the intersection...
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Senior Implementation Consultant, Risk
2 days ago
San Francisco, United States Fieldguide.ai Full timeA pioneering software company in the heart of San Francisco seeks a Senior Implementation Consultant to join its remote-first team. This role focuses on providing seamless onboarding experiences for new clients and ensuring their successful adoption of the Fieldguide platform. Candidates should possess a deep understanding of financial audit, alongside...
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Senior Implementation Consultant, Risk
2 days ago
San Francisco, CA, United States Fieldguide.ai Full timeA pioneering software company in the heart of San Francisco seeks a Senior Implementation Consultant to join its remote-first team. This role focuses on providing seamless onboarding experiences for new clients and ensuring their successful adoption of the Fieldguide platform. Candidates should possess a deep understanding of financial audit, alongside...
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Senior Implementation Consultant, Risk
18 hours ago
San Francisco, CA, United States Fieldguide.ai Full timeA pioneering software company in the heart of San Francisco seeks a Senior Implementation Consultant to join its remote-first team. This role focuses on providing seamless onboarding experiences for new clients and ensuring their successful adoption of the Fieldguide platform. Candidates should possess a deep understanding of financial audit, alongside...
