Service Advisor/Customer Service Representative
7 days ago
About Us:For more than 35 years, University Tire & Auto Service and University Collision Center have been serving the Los Angeles community with dependable automotive repair and maintenance. We’re an independent, family-run business located near USC, with a clean, modern facility and a strong reputation built on trust and quality work. We’re looking for a Service Advisor / Customer Service Representative who can help us continue that tradition by providing an excellent customer experience and supporting our team in the shop.What You’ll Do:Greet customers, listen to their concerns, and communicate recommended services in a clear, honest way.Write repair orders, prepare estimates, and get customer approvals.Keep customers updated throughout the repair process — phone, text, or email.Dispatch work to technicians and help manage shop flow to keep jobs on track.Coordinate parts ordering and track deliveries.Handle scheduling, payments, and daily office tasks.Be a team player — work closely with technicians, estimators, and management to deliver on-time, quality service.What We’re Looking For:Experience as a Service Advisor or in a customer service/sales role (automotive background strongly preferred).Friendly, professional communicator who can explain technical work in plain language.Strong organizational skills — able to juggle phones, walk-ins, and active repair orders without losing track.Reliable, punctual, and detail-oriented.Comfortable with computers and shop management software (Tekmetric experience is a plus).Valid driver’s license with a clean record.Benefits:401(k)Medical, dental, and vision coveragePaid time off and holidaysEmployee discounts on parts and servicesOngoing training and career growth opportunitiesUniforms provided (waiting period may apply)Schedule:We’re open 7 days a week and can offer some flexibility in scheduling.
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Los Angeles, United States Jiffy Lube International Full timeCustomer Service Advisor page is loaded## Customer Service Advisorlocations: Pasadena, Californiatime type: Full timeposted on: Posted Todayjob requisition id: JR106161**Job Title:**Customer Service Advisor**Location:**1420 E. Walnut StreetPasadena, CA 91106-1521**Compensation:**$18.04 - $18.28**Worker Type:**Employee**Time Type:**Full time**Job...
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