Customer Service Agent
5 days ago
About Us:Join our dedicated team at BWO Insurance Group, a trusted name in the independent insurance industry since 1985. We take pride in fostering lasting client relationships and delivering personalized service rooted in integrity and care. Our experienced team provides comprehensive insurance solutions designed to protect what matters most to our community.Job Summary:As a Personal Lines Customer Service Agent, you’ll play a key role in our client-first approach, helping individuals understand and manage their insurance coverage. Your work will directly impact client satisfaction and retention by providing exceptional service, proactive communication, and accurate support. You’ll assist with policy inquiries, process changes, and guide clients through claims, all while maintaining detailed and organized records.Success in this role requires strong interpersonal skills, attention to detail, and a genuine passion for helping people.Key Responsibilities:Assist clients with insurance claims and policy changes.Explain policy coverage, limits, and options in clear, simple terms.Maintain accurate and up-to-date client records and documentation.Handle client inquiries via phone, email, and in person with professionalism and care.Collaborate with agents to ensure clients receive appropriate coverage and service.Prioritize and manage multiple tasks while maintaining a high level of accuracy and efficiency.Qualifications:Proven experience in customer service, preferably within the insurance industry.Excellent communication and interpersonal skills.Strong organizational abilities and attention to detail.Ability to thrive in a fast-paced, team-oriented environment.Professional, friendly demeanor with a client-centered mindset.Proficient in general office software and technology.Property & Casualty Insurance License preferred but not required. The selected candidate must obtain this license within 60 days of hire. All associated exam costs are covered by the agency.Why Join Us?Supportive, team-oriented work environment.Licensing assistance and full reimbursement for exam costs.Opportunities for professional development and growth.Competitive compensation and benefits package.Commitment to work-life balance.Access to an on-site workout room.We’re looking for a motivated, detail-oriented professional who takes pride in delivering outstanding service. If you’re a proactive communicator who enjoys helping others and working in a positive, collaborative environment, we encourage you to apply and grow with us at BWO Insurance Group. About BWO Insurance: Our journey as an agency began back in 1985 with one goal in mind: provide the best insurance protection with a high degree of professionalism. Of course, back then, things were a bit different - we had a much smaller office and a different sign on the door. Despite changes over the years, our focus is still our clients, and making them feel like part of the BWO family.From our decades of experience, we have found a lot of truth in the old cliché - actions speak louder than words. Just ask our clients, our team members, and our carriers. Because it's not how we treat a certain group that makes us who we are - it's how we treat each and every individual we interact with. It's how we approach business as a partnership and not a one-sided transaction. It's how we hire based on character and not resume entries. We're all a part of this extended family that we started when we opened in 1985.
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Customer Service Representative
7 days ago
Oak Park, United States State Farm Agent Full timeCustomer Service Representative - State Farm Agent Team Member Join to apply for the Customer Service Representative - State Farm Agent Team Member role at State Farm Agent Customer Service Representative - State Farm Agent Team Member 1 year ago Be among the first 25 applicants Join to apply for the Customer Service Representative - State Farm Agent Team...
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Client Service Representative
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Johns Creek, United States Customer Service Division Full timeThe Client Service Representative (CSR) provides clients with world-class customer service through exceptional communication (both verbal and written). The CSR will accurately process insurance documents and client requests utilizing data entry skills. Duties and Responsibilities: Typical tasks and assignments include but are not limited to the following:...
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Customer Service Agent
5 days ago
Oak Creek, United States BWO Insurance Full timeAbout Us:Join our dedicated team at BWO Insurance Group, a trusted cornerstone in the independent insurance agency industry since 1985. We are deeply committed to building lasting client relationships and delivering personalized service with integrity and care. Our team provides comprehensive insurance solutions to protect our clients and strengthen our...
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