Customer Service Representative
2 weeks ago
Under the general supervision of the Customer Service Supervisor, and/or the Utility Customer Service Manager, performs responsible office work in assisting the general public. The Customer Service Representative is responsible for a number of customer-oriented tasks in a call center and/or face to face environment. These responsibilities include: responding to customer account open/close requests, customer inquiries, and requests for account information; negotiating payment arrangements; coordinating service requests; determining the most effective resolution to customer issues, and handling of customer payments. Responsible for providing effective customer service for all City of Cocoa customers by utilizing excellent, in-depth knowledge of products, services and programs.
Knowledge of service records, customer accounting and collection procedures of the department. Knowledge of modern office procedures, practices and equipment. Skill in the use of a variety of computer programs, including Microsoft Office, Outlook and various office equipment. Ability to learn quickly and retain information on a wide variety of subjects. Ability to exercise good judgment in the making of minor decisions in accordance with policies and procedures and follow simple oral and written instructions. Ability to establish and maintain cooperative working relationships with city officials, staff, the general public and representatives of other agencies toward the accomplishment of assigned projects. Ability to gain the trust and cooperation of others to effectively communicate concepts and ideas. Ability to interact tactfully and courteously with the public and maintain composure in difficult and/or stressful situations. Bilingual, Spanish speaking preferred.
High school diploma or GED certificate with one (1) year of experience encompassing public contact work; or an equivalent combination of education, training and experience. Preferred but not required, possess a valid current Florida driver's license, or be able to acquire one within 45 days of hire.
The work is generally light and may require exerting up to 20 pounds of force occasionally, and up to 10 pounds frequently to move objects. Additionally, the following physical abilities are required: Lifting: Ability to lift and move objects Crouching: Bending the body downward and forward by bending leg and spine. Fingering: Dexterity, primarily with fingers, as in picking, pinching, or typing. Handling: Picking, holding, or otherwise working with the whole hand. Hearing: Ability to hear and understand at normal speaking levels with or without correction. Mental Acuity: Ability to make rational decisions. Reaching: Extending hand(s) and arm(s) in any direction. Repetitive Motion: Substantial movements (motions) of the wrist, hands, and/or fingers. Speaking / Talking: Ability to communicate clearly, accurately and concisely through speech. Sitting: Ability to sit for extended periods of time. Standing: Ability to stand for extended periods of time. Visual Acuity: Ability to perform activities such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and/or extensive reading, operating motor vehicles; including color, depth perception, and field vision.
-
Customer Service Representative
1 week ago
Fleming Island, FL, United States Circle K Stores, Inc. Full timeStore 2726501: 6935 Hwy 17, Fleming Island, Florida 32003 Shift Availability Flexible Availability Job Type Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. As a Customer Service...
-
Lead Customer Service Representative
19 hours ago
Fleming Island, FL, United States Circle K Full timeLead Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. As a Lead Customer Service Representative, you will enjoy: Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability...
-
Lead Customer Service Representative
1 week ago
Fleming Island, FL, United States Circle K Stores, Inc. Full timeStore 2726501: 6935 Hwy 17, Fleming Island, Florida 32003 Shift Availability Flexible Availability Job Type Lead Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. As a Lead Customer Service...
-
Customer Service Associate
2 weeks ago
Merritt Island, FL, United States Walgreens Full timeJob Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer...
-
Customer Service Associate
5 days ago
Merritt Island, FL, United States Walgreens Full timeJob Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer...
-
Customer Service Associate
2 weeks ago
Merritt Island, FL, United States Walgreens Full timeJob Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer...
-
Customer Service Associate
1 week ago
Merritt Island, FL, United States Walgreens Full timeJob Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer...
-
Teller/Customer Service
2 weeks ago
Merritt Island, FL, United States SCCU Full timeSpace Coast Credit Union (SCCU), the 3rd largest credit union in Florida, is looking for a Full Time Member Service Specialist to join our ONESCCU team in our Merritt Island Branch! SCCU has been in business for over 70 years, has over 9 billion dollars in assets and WE ARE GROWING! Our Members are our top priority and we stand behind our Brand Promise:...
-
Teller/Customer Service
2 weeks ago
Merritt Island, FL, United States SCCU Full timeSpace Coast Credit Union (SCCU), the 3rd largest credit union in Florida, is looking for a Full Time Member Service Specialist to join our ONESCCU team in our Merritt Island Branch! SCCU has been in business for over 70 years, has over 9 billion dollars in assets and WE ARE GROWING! Our Members are our top priority and we stand behind our Brand Promise:...
-
Field Sales Representative
2 weeks ago
Merritt Island, FL, United States AT&T Full timeJob Description: Join an elite group of sellers bringing customized, white glove experiences directly to the customer's door. Field Sales Representatives at AT&T are driven to connect - every interaction is an opportunity to introduce the latest technology and services, thriving on the challenge to make your sales goals happen. With uncapped commission...
