Member Service Representative

1 week ago

West Covina, CA, United States Navy Federal Credit Union Full time

Overview

To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificates, IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision while developing confidence and function independence in the role.

This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.

Responsibilities

  • Provide basic counseling on available products and services to meet member needs
  • Assist members with opening and maintaining deposit accounts, loans, and other financial products
  • Research and resolve basic account discrepancies and service requests
  • Identify opportunities to cross-service products and enhance member relationships through education
  • Understand and comply with all relevant federal and institutional regulations related to financial products and services
  • Support team members by sharing knowledge and best practices as experience grows
  • Ensure cash and other negotiable instruments are handled properly and securely
  • Process routine transactions, including deposits, withdrawals, loan payments, and check cashing
  • Perform other duties as assigned

Qualifications

  • Experience in building effective relationships through rapport, trust, diplomacy, and tact
  • Effective research, analytical, and problem-solving skills
  • Experience working independently and in a team environment
  • Experience maintaining composure in a high-production and changing environment
  • Experience navigating multiple systems efficiently and adapt to evolving technologies
  • Effective skill exercising sound judgment and make informed decisions
  • Ability to embrace and support change initiatives in a dynamic and continuously evolving environment

Desired Qualifications:

  • Working knowledge of deposit and loan products, services, and operational procedures
  • Experience in customer service, preferably in banking or a financial institution

Hours: Available Monday - Saturday, hours based on business needs.

Part-Time hours are typically 20-25+ hours a week. (Please note, during training longer hours will be required)

Location: 2753 E Eastland Center Dr Ste 1106, West Covina, California 91791

Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.

*Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at TSCandidateSupport@Infor.com.

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion. * Fortune 100 Best Companies to Work For 2025 * Yello and WayUp Top 100 Internship Programs * Computerworld Best Places to Work in IT * Newsweek Most Loved Workplaces * Fortune Best Workplaces for Women 2024 * 2025 PEOPLE Companies That Care * Newsweek Most Trustworthy Companies in America * Military Times 2024 Best for Vets Employers * Best Companies for Latinos to Work for 2025 * Forbes 2025 America's Best Large Employers * Forbes 2025 America's Best Employers for New Grads * Forbes 2025 America's Best Employers for Tech Workers * 2025 RippleMatch Campus Forward Award Winner for Overall Excellence * Military.com Top Military Spouse Employers 2025 * 2025 Handshake Early Talent Award From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union. Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law. Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site. Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process. Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

  • Member Services Representative

    4 hours ago

    Covina, CA, United States Planet Fitness Full time

    Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities Greet members, prospective members and guests, providing exceptional customer service. Handle all front...

  • Teller (Member Service Representative I)

    3 hours ago

    West Covina, CA, United States SchoolsFirst Federal Credit Union Full time

    We're always looking for diverse, talented, service-oriented people to join our exceptional team. Teller (Member Service Representative I) The pay range for this position is listed below. Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered, as well as for room for growth and tenure achieved in a role...

  • Customer Service Representative

    6 days ago

    West Covina, CA, United States Circle K Stores, Inc. Full time

    Store 2709500: 201 S Azusa, West Covina, California 91791 Shift Availability Flexible Availability Job Type Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. As a Customer Service...

  • Customer Service Representative

    3 hours ago

    West Covina, CA, United States Circle K Stores, Inc. Full time

    Store 2709500: 201 S Azusa, West Covina, California 91791 Shift Availability Flexible Availability Job Type Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. As a Customer Service...

  • Planet Fitness

    6 days ago

    Covina, CA, United States Taymax Group Full time

    Covina, CA 1480 N Azusa Ave, Covina, CA 91722, United States of America Pay : $17.81 - $18.31 It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. We are looking for a Member Services Representative to join our team! This position will be responsible for...

  • Planet Fitness

    2 weeks ago

    Covina, CA, United States Taymax Group Full time

    Covina, CA 1480 N Azusa Ave, Covina, CA 91722, United States of America Pay : $17.81 - $18.31 It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. We are looking for a Member Services Representative to join our team! This position will be responsible for...

  • Planet Fitness

    1 week ago

    Covina, CA, United States Taymax Group Full time

    Covina, CA 1480 N Azusa Ave, Covina, CA 91722, United States of America Pay : $17.81 - $18.31 It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. We are looking for a Member Services Representative to join our team! This position will be responsible for...

  • Customer Service Representative

    1 week ago

    West Covina, CA, United States Matt Davenport - State Farm Agent Full time

    Benefits: 401(k) matching Health insurance Training & development Position Overview: Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service...

  • Guest Service Team Member

    2 days ago

    West Covina, CA, United States Wingstop Full time

    Wingstop - 465 N. Azusa Ave - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with Guests by greeting...

  • Guest Service Team Member

    2 days ago

    West Covina, CA, United States Wingstop Full time

    Wingstop - 465 N. Azusa Ave - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with Guests by greeting...