Administrator, Delivery Services Customer Services

8 hours ago

Great Lakes, IL, United States USA Jobs Full time
Delivery Services Customer Service Representative

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas - immunology, oncology, neuroscience, and eye care - and products and services in our Allergan Aesthetics portfolio.

Delivery Services Customer Service Rep's primary objective is to resolve customer requests, questions and complaints frequently requiring analysis of situations to determine the best use of resources. This role will also maintain statistics for departmental reporting. Communication is continuous phone and email interaction with customers, vendors, co-workers and carriers.

Responsibilities:

  • Responsible for compliance with applicable corporate and divisional policies and procedures.
  • Manages resolutions of customer inquiries or complaints, as well as resolving and researching problems with mail, packages, lost or miss-delivered shipments.
  • Perform day-to-day administrative tasks such as processing letters/packages, internal pick-up requests, rush deliveries, and staples download.
  • Document data and retain information files by entering, recording, storing, or maintaining information in written or electronic form.
  • Investigate documents and record errors found while resolving customer issues.
  • Provides back up for package receiving, mail center, specialists or other areas as needed.
  • Completes required training to support area functions as necessary.
  • Supports and provides input for department systems and/or scanning equipment.
  • Participates in cross-functional teams to coordinate operational enhancements.
  • Provides input towards departmental goals and long range planning.

Qualifications:

  • High school diploma or GED required.
  • Able to read, understand and enter information into training records and IT systems all written in English.
  • 1-3 years Delivery Services or related experiences.
  • Must be capable of lifting up to 70 lbs., walking, standing, stooping and climbing ladders as well handling heavy packages.
  • Must have valid driver's license when operating company vehicles on public roadways.
  • Excellent communication and problem solving abilities needed, adaptable to change and able to perform independently required.

Additional Information:

The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.

We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees. This job is eligible to participate in our short-term incentive programs.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.

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