Systems Administrator

2 weeks ago

Milwaukee, WI, United States CrewBloom Full time
System Administrator

We are seeking a highly skilled and dedicated System Administrator to provide desktop IT support to internal users. In this role, you will collaborate with our IT and Engineering teams to resolve a range of issues, including security, networking, and application challenges. You will be responsible for supporting both hardware and software needs, ensuring a seamless technology experience for our employees.

Key Responsibilities:

  • Desktop Support: Provide comprehensive desktop support, including troubleshooting hardware, software, and phone issues for internal users.
  • Onboarding & Offboarding: Manage the onboarding and offboarding processes for all employees.
  • MDM Administration: Administer and manage the company's Mobile Device Management (MDM) solution.
  • Application Support: Offer support for the background screening application and other company-specific applications.
  • Active Directory Management: Administer and maintain Microsoft Active Directory, ensuring proper user access and security protocols.
  • User Education: Educate internal users on the use of hardware and software to enhance their productivity.
  • Vendor Coordination: Collaborate with external vendors to resolve any software issues that may arise.
  • Networking: Troubleshoot and support network setup and issues to ensure smooth connectivity across the company.
  • Security Evaluation: Contribute to the evaluation and improvement of network and company security measures.
  • Ticket Management: Participate in routing and resolving application-related support tickets in collaboration with the Engineering team.
  • License Management: Maintain site licenses for software across the department and organization.
  • Team Collaboration: Work with team members to troubleshoot and support hardware, software, and IT infrastructure needs.
  • Project Assistance: Assist in executing technology-related projects, including application deployments and testing.
  • Telecommunication Support: Administer the company's communication systems, including telecom, email, and chat.
  • Security Team Involvement: Actively participate as a member of the security team.
  • Service Requests & Trouble Tickets: Address and resolve service requests and trouble tickets according to established Service Level Objectives (SLOs) and Service Level Agreements (SLAs).
  • Business Continuity & Disaster Recovery: Assist in defining, implementing, and maintaining business continuity plans, disaster recovery procedures, and backup protocols.
  • Hardware & Software Management: Assist with the installation, administration, and management of hardware, software, and peripheral components.
  • Technical Solutions: Analyze business needs and recommend appropriate technical solutions.
  • Quality Service: Maintain high service quality by enforcing organizational standards and processes.
  • SLA/SLO Compliance: Ensure all tasks meet SLA and SLO standards as defined by management.
  • Other Duties: Perform other duties and responsibilities as assigned.

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