Customer Service Representative

1 week ago

Buffalo, NY, United States Laundry Equipment Services Inc Full time
Customer Service Representative

Location: On-site | Buffalo, NY Company: Leading Edge Connections (LEC) Schedule: Full-Time Pay: $16.75 $18.00/hour (based on experience)

About Leading Edge Connections

Leading Edge Connections (LEC) is a modern, U.S.-based customer experience company supporting essential service providers across the country. We're growing quickly and opening a new Grand Island office built for collaboration, efficiency, and team energy.

We believe great customer service comes from people who enjoy what they do and who work in an environment that's engaging, fast-moving, and supportive.

Role Overview

The Customer Service & Billing Representative is responsible for handling inbound customer calls related to service questions, account support, and billing inquiries. This role combines problem-solving, clear communication, and attention to detail to deliver an excellent customer experience.

What You'll Do

Handle inbound customer calls in a professional and friendly manner

Assist customers with service-related questions and account support

Explain billing statements, charges, and payment options clearly

Resolve issues efficiently or escalate when needed

Document customer interactions accurately using internal systems

What We're Looking For

Customer service or call center experience preferred (not required)

Strong communication and listening skills

Comfortable using computers and navigating multiple systems

Reliable, punctual, and team-oriented

Ability to work on-site in Grand Island, NY

Work Environment

Fun, fast-paced, modern office environment

Supportive leadership and collaborative team culture

Structured schedules with clear expectations

New office space designed for productivity and comfort

What We Offer

Competitive hourly pay ($16.75$18.00/hour) W2 Employment

Paid training

Paid time off and sick time

Full-time, stable schedules

Opportunities for growth as the company expands

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