Customer Support Representative

Benefits

• 401(k) matching
• Competitive salary
• Dental insurance
• Employee discounts
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
  

Position Summary

This CSR/Administrative Assistant will be responsible for greeting customers, answering phone calls, processing sales receipts from the sales team, help load and unload Culligan products into the vehicles or clients, keeping the office tidy, and ensuring customer service delivery.

General Job Duties

All employees are responsible for a basic knowledge of the employee handbook, along with the mission and vision of the Organization, and must conduct themselves with behavior that supports these values.

• All employees are responsible for making the most of their working time and reach maximum potential by being on time for appointments, checking voicemails/emails as appropriate and completing deadlines in a timely manner.
• All full time employees are required to work at least 40 hours a week.
• All employees are expected to elevate issues as necessary.
• All employees must conduct themselves in a respectful and professional manner as outlined in the Vetters Inc. Culligan Employee Handbook, code of ethics, and code of conduct.
• All employees will specifically be trained on their job duties, however; other mandatory trainings may be deemed appropriate by management for one or all members of the team.
• All employees must occasionally collaborate with the leadership team to create, revise, and maintain accurate job descriptions.
• Demonstrate professionalism, courtesy, and tactfulness in all interactions with customers, employees, and vendors.
  

Essential Job Functions

• Assist in customer service and answer the phone in a manner that correlates with Vetters Inc. Culligans mission statement and values.
• Maintain financial accounts by taking payments and/or processing customer adjustments when necessary.
• Following Company protocols, policies, and goals while acting on opportunities to optimize the efficiency of the department.
• Handling the service the drive-up window and/or walk-ins, load and unload Culligan supplies, when necessary.
• Account collection activities, which includes following procedures for reminding customers about past-due accounts.
• Maintain customer files.
• Process all incoming payments from customers or venders (AR) for the appropriate branch. Escalate any payroll, AR, or AP discrepancies to the direct supervisor of any position for it to be addressed.
• Enter all sales leads, service order, and installations in to computer system.
• Take an active hand in training and aiding others in the Vetters Inc. Culligan team.
• Assist the customer service team (service and sales) in scheduling appointments as potential customers call-in.
• Track all inventory of the appropriate branch.
• Follow regulatory reporting procedures, which includes customer and month-end reports.
• Work with consumer AP departments to bring accounts into current standing.
• Other duties as assigned.
  

Cross Training Requirements

This position is responsible for cross training with the Vetters Inc. Culligan teammates and other administration staff to the point of covering all basic responsibilities in the case of an extended absence.

Position Requirements

The requirements listed below are representative of the knowledge skills and abilities required. Employees who do not possess the requirements for a job at the time of hire will not be considered for the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All positions are required to attend company-wide or position-specific trainings and stay abreast of water treatment industry.

Position Requirement

• Capable of working effectively independently and in a team environment
• Self?motivated, goal and detail oriented
• Flexible and adaptable to changing work environment
• Ability to prioritize multiple tasks and manage time efficiently
• Basic proficiency with financial duties pertaining to business operations, including managing budgets and accounts receivable (AR)
• Proficiency in Microsoft Office programs, particularly in Excel
  

Reasoning Ability Requirements

• Basic-level, reasoning abilities are necessary to understand and follow basic instruction from supervisory positions either by writing or verbally.
  

Physical Requirements

• Occasional lifting up to 50 lbs. may be necessary from time to time. Must be able to sit for long periods of time (up to 8 hours a day).
  

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