Product Operations Analyst

EvenUp is on a mission to close the justice gap using technology and AI. We empower personal injury lawyers and victims to get the justice they deserve. Our products enable law firms to secure faster settlements, higher payouts, and better outcomes for victims injured through no fault of their own in vehicle collisions, accidents, natural disasters, and more.

We are one of the fastest-growing vertical SaaS companies in history, and we are just getting started. EvenUp is backed by top VCs, including Bessemer Venture Partners, Bain Capital Ventures, SignalFire, and Lightspeed. We are looking to expand our team with talented, driven, and collaborative individuals who seek to have a lasting impact.

We're looking for a Product Operations Analyst to help us supercharge the way our Product and Design teams work. You'll be the force behind the systems, tools, and processes that make it easier for teams to move faster, make smarter decisions, and stay closer to users. From supercharging user research to making product data and insights more actionable, you'll improve product development across teams. This is a high-impact role for someone who's technically sharp, operationally scrappy, and looking to grow their career in the direction of product management.

This role is a hybrid position with the expectation of working at least three days a week from one of our office hubs in San Francisco or Toronto.

What you'll do:

• Build and scale our user research tools and processes so that our product development organization is gather more and better insight from target personas every week, including both qualitative and quantitative user research
• Implement new AI tools (low and no-code) to mine a rich and ever-growing repository of customer calls to expose and track key themes, pain points, and feature requests for the product development organization
• Own our product KPIs reporting processpartnering with PMs to define, measure, and surface what matters
• Collaborate cross-functionally with Product, Design, Engineering, and Data Science to identify and execute high-leverage operational improvements

What we look for:

• 3-5 years total work experience
• 2+ years of consulting experience preferred
• 1-2 years of experience in BizOps, product analytics, or a similar role; preferably in a high-velocity early or mid-stage startup
• Strong experience in user research, especially participant recruitinghas led efforts to source hard-to-reach profiles at scale and owned the full research workflow (study design, moderation, analysis, reporting)
• Strong SQL and analytical skills; comfortable working with large datasets
• Experience with internal tooling or automation using low/no-code platforms
• Familiar with LLM tools, high ownership, and a long-term interest in growing into product roles

Notice to Candidates:

EvenUp has been made aware of fraudulent job postings and unaffiliated third parties posing as our recruiting team please know that we have no affiliation or connection to these situations. We only post open roles on our career page or reputable job boards like our official LinkedIn or Indeed pages, and all official EvenUp recruitment emails will come from the domains @evenuplaw.com, @evenup.ai, @ext-evenuplaw.com or no-reply@ashbyhq.com email address.

To ensure fairness and proper consideration, we do not accept resumes or expressions of interest via email or social media messages. If you're interested in a role, please submit your application directly through our careers page.

If you receive communication from someone you believe is impersonating EvenUp, please report it to us at talent-ops-team@evenuplaw.com. Examples of fraudulent domains include "careers-evenuplaw.com" and "careers-evenuplaws.com".

Benefits & Perks:

• Choice of medical, dental, and vision insurance plans for you and your family
• Additional insurance coverage options for life, accident, or critical illness
• Flexible paid time off, sick leave, short-term and long-term disability
• 10 US observed holidays, and Canadian statutory holidays by province
• A home office stipend
• 401(k) for US-based employees and RRSP for Canada-based employees
• Paid parental leave
• A local in-person meet-up program
• Hubs in San Francisco and Toronto

Please note the above benefits & perks are for full-time employees. EvenUp is an equal opportunity employer. We are committed to diversity and inclusion in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.