ICAM Engineering Support Staff 24x7

Leidos has a new and exciting opportunity for a 24x7 ICAM Engineering Support Staff in our National Security Sector's (NSS) Cyber & Analytics Business Area (CABA). Our talented team is at the forefront in Security Engineering, Computer Network Operations (CNO), Mission Software, Analytical Methods and Modeling, Signals Intelligence (SIGINT), and Cryptographic Key Management. At Leidos, we offer competitive benefits, including Paid Time Off, 11 paid Holidays, 401K with a 6% company match and immediate vesting, Flexible Schedules, Discounted Stock Purchase Plans, Technical Upskilling, Education and Training Support, Parental Paid Leave, and much more. Join us and make a difference in National Security

Job Summary: We are looking for Engineering Support Staff to provide 24x7 support to an existing Operations Center for a suite of Identity, Credential, and Access Management (ICAM) systems. The candidate will be responsible for monitoring ICAM systems and providing Tier 1 & Tier 2 support. This includes supporting customers who are integrating with Enterprise and IC Attribute and Authorization services. Support may include assisting end-users to resolve access issues, as well as aiding development teams in understanding and resolving issues with REST Services. The candidate will use JIRA for ticket management and provide support via email, chat, and phone. The ideal candidate is an analytical thinker who can solve difficult problems independently and must be a fast learner to understand the technologies and operational environment quickly.

• Monitor ICAM systems to ensure continuous operational performance.
• Provide Tier 1 & Tier 2 support, troubleshooting and resolving issues related to access and authentication.
• Assist end-users in resolving access challenges.
• Support development teams by diagnosing and resolving issues with RESTful services.
• Manage support tickets using JIRA, communicating effectively through email, chat, and phone.
• Document technical processes and update Confluence pages to enhance customer support.
• Train and educate customers on software functionalities and best practices.
• Collaborate with customers to understand their requirements and help define solutions.
• Work independently with strong analytical and problem-solving skills, adapting quickly to evolving technologies and environments.

• Active TS/SCI clearance with polygraph up front is required (no exceptions).
• Bachelor's degree in Systems Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or a closely related field. Alternatively, 12 years of relevant System Engineering experience may substitute for the degree requirement.
• Minimum of 7 years of experience as a System Engineer on programs of comparable scope, complexity, and scale.

• Online and telephone customer support
• Public Key Infrastructure (PKI)
• Attribute Based Access Control (ABAC)
• Entitlements Management
• LDAP directories
• SQL and basic database querying abilities
• RESTful services
• Ticket tracking systems (e.g., JIRA, Redmine, ServiceNow)
• Linux operating systems

The ideal candidate must have the ability to:

• Analyze system applications and perform troubleshooting.
• Understand and communicate complex software systems.
• Modify Confluence pages and write technical documentation to support customers.
• Assist with educating/training customers on software capabilities.
• Assist with understanding and defining customer needs.
• Work independently

At Leidos, the opportunities are boundless. We challenge our staff with interesting assignments that allow them to thrive professionally and personally. For us, helping you grow your career is good business. We look forward to learning more about you apply today. At Leidos, we don't want someone who "fits the mold"we want someone who melts it down and builds something better. This is a role for the restless, the over-caffeinated, the ones who ask, "what's next?" before the dust settles on "what's now." If you're already scheming step 20 while everyone else is still debating step 2 good. You'll fit right in.