System Support Analyst
1 week ago
The System Support Analyst I is responsible for supporting all offices on the implementation and use of multiple systems. In addition to responding to incoming tickets, the System Support Analyst I analyzes ticket trends and recommends solutions to prevent questions and issues.
Essential Duties and Responsibilities:- Supports multiple stakeholders on a range of systems (Including but not limited to Vision, eRecruit, MaximCare mobile, Telephony systems, Maxim Web clock)
- Troubleshoots and resolves tickets submitted timely
- Works with other team members in order to escalate issues that couldn't be resolved
- Reports on ticket trends weekly
- Reeducates system users as appropriate
- Informs key stakeholders of potential issues related to errors and trends
- Contributes to projects that will prevent questions, problems, and tickets
- Provides great customer service to our business partners
- Performs other duties as assigned/necessary
- Bachelor's Degree or equivalent experience required
- Experience in the IT/Healthcare industry/staffing/recruiting or field support
- Ability to analyze system and process related issues and offer solutions
- Strong customer service and communication skills required
- Must be able to work effectively as part of a team while maintaining a strong attention to detail
- Basic computer proficiency required and proficiency in Windows XP Professional, Microsoft Office suite software programs, internet usage, and learning program design systems and software
- Ability to effectively elicit/provide information to and from appropriate individuals (including, but not limited to, supervisors, co-workers, clients) via strong communication skills; proficiency in the English language may be required
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System Support Analyst
1 week ago
Columbia, MD, United States Amergis Full timeThe System Support Analyst I is responsible for supporting all offices on the implementation and use of multiple systems. In addition to responding to incoming tickets, the System Support Analyst I analyzes ticket trends and recommends solutions to prevent questions and issues. Essential Duties and Responsibilities: Supports multiple stakeholders on a...
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System Support Analyst
1 week ago
Columbia, MD, United States Amergis Full timeThe System Support Analyst I is responsible for supporting all offices on the implementation and use of multiple systems. In addition to responding to incoming tickets, the System Support Analyst I analyzes ticket trends and recommends solutions to prevent questions and issues. Essential Duties and Responsibilities: Supports multiple stakeholders on a...
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System Support Analyst
2 weeks ago
Columbia, MD, United States Amergis Full timeThe System Support Analyst I is responsible for supporting all offices on the implementation and use of multiple systems. In addition to responding to incoming tickets, the System Support Analyst I analyzes ticket trends and recommends solutions to prevent questions and issues. Essential Duties and Responsibilities: Supports multiple stakeholders on a...
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System Support Analyst
2 weeks ago
Columbia, MD, United States Amergis Full timeThe System Support Analyst I is responsible for supporting all offices on the implementation and use of multiple systems. In addition to responding to incoming tickets, the System Support Analyst I analyzes ticket trends and recommends solutions to prevent questions and issues. Essential Duties and Responsibilities: Supports multiple stakeholders on a...
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System Support Analyst II
2 weeks ago
Columbia, MD, United States Amergis Full timeThe System Support Analyst II is responsible for supporting all offices on the implementation and use of multiple systems. In addition to responding to incoming tickets, the System Support Analyst II analyzes ticket trends and recommends solutions to prevent questions and issues. The System Support Analyst II also hosts Lync calls that are available for new...
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System Support Analyst II
6 days ago
Columbia, MD, United States Amergis Full timeThe System Support Analyst II is responsible for supporting all offices on the implementation and use of multiple systems. In addition to responding to incoming tickets, the System Support Analyst II analyzes ticket trends and recommends solutions to prevent questions and issues. The System Support Analyst II also hosts Lync calls that are available for new...
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System Support Analyst II
7 days ago
Columbia, MD, United States Amergis Full timeThe System Support Analyst II is responsible for supporting all offices on the implementation and use of multiple systems. In addition to responding to incoming tickets, the System Support Analyst II analyzes ticket trends and recommends solutions to prevent questions and issues. The System Support Analyst II also hosts Lync calls that are available for new...
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System Vulnerability Analyst 2
1 week ago
Columbia, MD, United States RealmOne Full timeJob Brief Vulnerability, attack, system Job Description Are you VIGILANT about your career? RealmOne definitely is! RealmOne was built on the principle that people matter first and foremost. We believe in providing a strong work/life balance by investing in our employees and encouraging professional and personal growth. We do this by offering exceptional...
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System Vulnerability Analyst 2
1 week ago
Columbia, MD, United States RealmOne Full timeJob Brief Vulnerability, attack, system Job Description Are you VIGILANT about your career? RealmOne definitely is! RealmOne was built on the principle that people matter first and foremost. We believe in providing a strong work/life balance by investing in our employees and encouraging professional and personal growth. We do this by offering exceptional...
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Network Based Systems Analyst IV
7 days ago
Columbia, MD, United States DigiFlight Full timeNetwork Based Systems Analyst IV - TS/SCI Arlington, VA Join an outstanding team that offers exciting job opportunities with the goal of providing the absolute best support to our customers. Here at DigiFlight we embrace integrity, innovative solutions, put our customers first and offer a highly competitive benefits package! Role description: Network Based...
