Guest Service Agent

1 week ago

Menlo Park, CA, United States The Rittenhouse Hotel Full time
Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.

Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager

Immediately greet guests and offer to assist with their needs.

Register and assign guests to hotel rooms.

Establish methods of payment and verify credit.

Make and confirm reservations.

Compute bills, collect payments, and make change for guests.

Transmit and receive messages, using telephones or the PMS system.

Respond to guest requests in a timely manner.

Receive and resolve guest complaints, elevating to supervisor if necessary.

Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.

Perform bookkeeping activities, such as balancing accounts and conducting audits.

Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.

Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.

Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.

Ensure overall guest satisfaction.

Perform other duties as requested by management.

High School diploma or equivalent preferred.

Previous customer service experience or equivalent training required.

Knowledge of PMS systems preferred.

Competitive wages for full time and part time opportunities.

Medical, Dental and Vision Health Insurance.

Paid Time Off.

401k Company Match.

Daily Pay.

Free Basic Life Insurance.

24/7 access to TELUS Health, a confidential work-life resource.

Travel Discounts.

Commuter Transit and Commuter Parking Benefits.

Employee Assistance and Wellness Program.

Educational/Professional Development.

Referral Bonus Program.

Work schedule varies and may include working on holidays, weekends and alternate shifts.

Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

People Are Our Capability Hearts That Serve Only Excellence Stay Nimble - Own It.

Centrally located on the San Francisco Peninsula in the Menlo Park Gateway, Hotel Nia is redefining the expectation for high-end hospitality among Redwood City hotels in Silicon Valley.

This property is a part of the Echelon Luxury & Lifestyle division of HHM Hotels.

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

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