Call Center Agent

1 day ago

Orlando, FL, United States CrewBloom Full time
Remote Call Center Agents

We are seeking dependable and customer-focused Remote Call Center Agents to join our growing team. This full-time, remote position involves handling a variety of inbound and outbound calls to support our customers across several key departments:

  • Member Services: Inbound customer support
  • Retention: Inbound retention and customer engagement
  • Pre-Cancel Services: Outbound re-engagement and light collections
  • Third-Party Collections: Available by request only
Schedules & Availability
  • Training Schedule: Monday to Friday, 9:00 AM 6:00 PM CST (First two weeks)
  • Post-Training Schedule: Monday to Friday, 10:00 AM 7:00 PM CST
  • Attendance Requirements:
    • 100% attendance required during training
    • Ongoing attendance must meet a minimum of 93% to qualify for bonuses
Key Responsibilities
  • Handle a high volume of inbound and outbound customer calls
  • Resolve customer inquiries efficiently and professionally
  • Document all call activity accurately using internal systems
  • Adhere to all compliance and operational guidelines
  • Maintain performance metrics including attendance and key performance indicators (KPIs)

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