Customer Service Representative
5 days ago
Our client, a leading healthcare support organization, is seeking a Customer Service Representative to join their team. As a Customer Service Representative, you will be part of the Customer Support Department supporting inbound and outbound call operations. The ideal candidate will have excellent communication skills, basic problem-solving abilities, and the ability to type at least 35 words per minute, which will align successfully in the organization.
Handle inbound telephone calls to address customer inquiries related to prescriptions, financial information, and delivery status.
Schedule medication deliveries and payments, ensuring accurate profile updates for timely distribution.
Respond promptly to customer questions or route calls to the appropriate team members for resolution.
Update concise progress notes to facilitate smooth workflow and quick assessment by team members.
Provide customer service through management information systems, verifying insurance, providing invoice copies, and answering refill questions.
At least 1 year of high call volume call center experience.
Strong communication skills and basic problem-solving abilities.
Typing speed of at least 35 words per minute.
Ability to work onsite for the first 90 days, with potential for hybrid work based on attendance and performance.
Availability to work Monday through Friday, 11:30 am to 8:00 pm, with rotating Saturday shifts every 6-8 weeks.
Opportunity to work onsite with an on-site gym available for employee use.
Potential to become a full-time employee and grow within the company.
Engaging work environment supporting professional development.
Supportive team focused on delivering excellent customer service.
Work schedule that allows for a balanced work-life dynamic.
Upon completion of waiting period, consultants are eligible for:
Medical and Prescription Drug Plans
Dental Plan
Vision Plan
Health Savings Account
Health Flexible Spending Account
Dependent Care Flexible Spending Account
Supplemental Life Insurance
Short Term and Long Term Disability Insurance
Business Travel Insurance
401(k), Plus Match
Weekly Pay
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