Logistics Customer Service Representative-3rd Shift
2 weeks ago
Company: Forward Air Corporation
Position Overview: The Customer Service Representative handles external customer questions, complaints and shipment tracking inquiries via phone and email, providing courteous, professional, and timely resolutions. The role is scheduled Monday?Friday, 8:00?PM 4:30?AM, with compensation of $22.87 per hour.
Core Duties & Responsibilities- Answer incoming customer calls and provide detailed information.
- Notify customers daily of freight availability.
- Perform data entry for domestic and international bills.
- Maintain driver sign?in log and cash log file.
- Keep files orderly per operations procedures and policy manual.
- Perform daily audits on all outbound shipments.
- Arrive inbound manifest and close out outbound manifest in AS400.
- Consistently monitor e?mail requests and provide timely details.
- Maintain dependable attendance.
- Prepare in?bond documentation (small?station only).
- Verify acceptance of containers and proper documentation (small?station only).
- Maintain office cleanliness (vacuum and trash empty small?station only).
- Process dock receipt for export bookings and maintain spreadsheet (small?station only).
- Other duties as assigned.
- Demonstrated ability complete assignments on time and meet deadlines.
- Ability to build and maintain effective working relationships with employees and managers.
- Long?term career intent with a leading company.
- Positive corporate image in a fast?paced environment.
- Proactive team collaboration with all support departments.
- Proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook).
- General administrative skills: filing, data entry, photocopying.
- Ability to handle heavy workload and work well under pressure.
- Knowledge of industry documents (bill of lading, master airway bills, TSA forms).
- High school diploma or GED equivalent.
- Must pass basic hazardous materials training.
- Can?do attitude with strong work ethic.
- Ability to work in a fast?paced environment.
- Strong verbal and written communication skills.
- Experience with AS400 operating system is a plus.
- Transportation industry knowledge and experience is a plus.
- Computer skills: MS Office/Excel, AS400 functions (air?bills, manifest, customer, customer service, reports).
Forward Air is an Equal Opportunity Employer.
About Forward Air: Founded in 1990, Forward Air is a leading provider of ground transportation and logistics services in the North American air freight and expedited LTL market. We deliver surface shipping on an accelerated time?definite basis and offer a full range of linehaul, final?mile, and airline logistics services.
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