AI Systems Analyst
2 weeks ago
- Ideally possess 5+ years of professional experience working as a techno-functional Analyst throughout their career while possessing recent experience implementing AI tools into a call-center/contact-center environment.
- Knowledge of Large Language Models (LLM) - primarily seen within a customer service/call-center environment.
- Must have either hands-on experience or functional experience supporting/implementing Robotic Process Automation (RPA) tools including but not limited to: UiPath, Blue Prism, IBM RPA, Microsoft Power Automate, etc.
- Proven ability to collaborate with cross-functional teams, gathering user requirements, documenting processes, suggesting process improvements, and communicating evidence for implementing improvements to higher-level management teams.
- Exudes personable communication skills while being motivated to learn and grow.
- Local to Charlotte, NC or open to relocating within 2 weeks after acceptance.
PLUS SKILLS:
- Previous Call Center/Contact Center RPA and AI implementation project experience ideally within the Telecommunications industry.
AI ANALYST (RPA/AI) RESPONSIBILITIES:
- Review, analyze, and evaluate information technology systems operations to understand where efficiencies can be implemented to create improvements to the overall customer experience.
- Determine user needs and requirements and recommend ways to improve RPA systems specifically by implementing the right AI tool/technology that will fill the gaps that are currently missing.
- Review current manual processes, identify what can be automated using AI tools, and support teams to implement automated processes from a technical perspective by driving timelines throughout the product lifecycle.
- Serve as the primary point of contact between users and engineering/development staff.
- Support the process of translating business needs into formal technical requirement deliverables.
Department: Preferred Vendors
This is a contract position
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