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Veterinary ReceptionistLino Lakes, MN
2 weeks ago
Rice Creek Animal Hospital is hiring a full-time Veterinary Receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.
As you join our mission to provide "pawsitively" exceptional care with a dose of humor and heart. Expect to be supported in your work and home life with:
- All the benefits you deservemedical, dental, vision, retirement for full-time employees
- Paid time off. Take the time you need to recharge.
- Employee pet discount because we know your pets are family, too.
- 401(k) with a generous company match to help you invest in your future while you care for pets today.
- No Weekend Hours
Salary: $16.00 - $18.00 per hour, determined by the candidate's skills, experience, and qualifications.
Schedule: This is a full-time, 40-hour-per-week position with a four-day work week. Shifts are 10 hours each, scheduled Monday through Friday from 7:45 AM to 6:00 PM, with a 30-minute lunch break. Enjoy a consistent schedule with no weekend hours
Key Responsibilities:
- Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
- Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
- Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
- Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
- Assist in maintaining cleanliness and organization to ensure a positive client experience.
Qualifications:
- Previous experience as a veterinary receptionist is required.
- Strong organizational and multitasking skills
- Ability to maintain a calm, professional, and positive demeanor
About Rice Creek Animal Hospital
Rice Creek Animal Hospital, established in 2011, is a full-service veterinary facility offering top-notch medical, surgical, and dental care. Equipped with advanced tools like digital radiography, in-house labs, ultrasound, and more, they focus on delivering excellent service and care. The hospital promotes responsible pet ownership and preventative health care while valuing a strong work/life balance for employees. Staff enjoy a four-day workweek with 10-hour shifts, no weekends, and a supportive, team-oriented culture where everyone is respected and appreciated.
