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Call Center Agent
2 weeks ago
Join to apply for the Call Center Agent role at Spire Orthopedic Partners.
Who we areSpire Orthopedic Partners is a growing national partnership of orthopedic practices that provides the support, capital and operational resources physicians need to grow thriving practices for the future. As a Management Services Organization (MSO), Spire provides the infrastructure for administrative operations that allows practices to operate at their highest level, so doctors can focus their efforts on what matters most patient care. Headquartered in Stamford, Connecticut, the Spire network spans the Northeast with more than 165 physicians, 1,800 employees, 285 other clinical providers and 40 locations in New?York, Connecticut, Rhode Island and Massachusetts.
Responsibilities- Serve as the initial point of contact through our call center to register all new patients and direct current patients utilizing skills of tact, compassion, and confidentiality in a professional manner.
- Manage calls from patients requiring medical care and provide and gather information needed.
- Take electronic messages and convey information to respective medical care providers.
- Screen and transfer calls to the appropriate person/department.
- Assign pending documents into a patients chart within the EMR system.
- Other duties as assigned by managers and leads.
- High school Diploma or equivalent.
- One year of medical experience; health care receptionist or call center experience preferred.
- Knowledge of HIPAA and other insurance regulations, policies, and procedures.
- Familiarity with medical office procedures, policies, practices, and medical terminology.
- Experience with electronic medical systems is a plus, including Athena/Centricity, Medi-Tech and the like.
- Strong communication skills, both verbal and written.
- Extensive customer service experience.
- Computer skills, proficient with Windows based software.
- Strong problem?solving skills.
- Ability to represent our organization in a professional manner.
- Excellent growth and advancement opportunities.
- Dynamic environment.
- Access to a diverse network of practitioners.
- Broad infrastructure of tools and programs to enhance the employee experience.
- Competitive compensation.
- Generous paid time off.
- Benefits package: health, dental, vision, 401(k), etc.
Equal?Opportunity Statement
We are an equal?opportunity employer. Qualified applicants are considered for positions and are evaluated without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances (referred to as protected characteristics).
Seniority LevelEntry level
Employment TypeFull?time
Job FunctionOther
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