Veterinary Client Service Representative

16 hours ago

Laguna Niguel, CA, United States VCA Animal Hospitals Full time
Client Service Representative

VCA Laguna Niguel Animal Hospital, located in the heart of the beautiful city of Laguna Niguel, is seeking an amazing candidate with veterinary reception experience for a full-time Client Service Representative position.

We are a four-doctor primary care veterinary practice that offers wellness and sick appointments, preventative care, general surgery, and dental services.

Our practice needs a friendly, caring and compassionate customer service oriented animal lover that will wow our clients and help our front desk run smoothly.

Duties include:

  • Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
  • Scheduling and confirming appointments
  • Placing outbound calls for follow-ups and reaching out to prospective clients
  • Presenting and explaining fees, including processing payments
  • Recommending, selecting, and obtaining products and services, including prescriptions
  • Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)
  • Managing medical records, charts, reports and correspondence
  • Supporting doctors, technicians, and management
  • Driving VCA initiatives for positive client experience and retention
  • Maintaining a clean, organized, and courteous environment for our clients and patients

Qualifications:

  • Compassion for pets and peopleas well as awareness and understanding of others' reactions
  • Proven decision-making skills to choose the most appropriate course of action
  • The ability to integrate new information into problem-solving
  • The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste

The pay range for this position is $18.00 to $20.00 per hour depending on experience.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development). We are proud to be an Equal Opportunity Employer - Veterans / Disabled.

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