Customer Service Representative

2 weeks ago

Salina, KS, United States Kansas Staffing Full time
Job Opportunity At Salina Regional Home Medical Services

Join our team at Salina Regional Home Medical Services, located at 520 S Santa Fe, Suite 140, Salina, KS 67401. We offer a full-time position in the Durable Medical Equipment - Home Care department, working a day shift, 40 hours weekly, Monday-Friday, 8am-5pm, with rotating on-call responsibilities.

Our benefits include paid time off, various health insurance options, wellness plans, retirement benefits, long-term and short-term disability, employee assistance programs, parental leave, adoption assistance, tuition reimbursement, and opportunities to give back to the community. Compensation varies based on experience, skills, education, performance, location, and salary range at the time of the offer.

Responsibilities:

  • Perform a variety of customer service functions.
  • Handle customer service inquiries and problems.
  • Provide orientation and education for various types of equipment to customers.
  • Use systems for tracking, information gathering, or troubleshooting.
  • Respond to inquiries and may refer customers to secondary sources.
  • Maintain records as appropriate.

Requirements:

  • High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
  • Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.

Additional Preferences:

  • Patient demographics/intake
  • Knowledge of insurance qualifications for medical equipment
  • Knowledge of Medical Equipment preferred
  • Ability to multi-task, organizational skills
  • Ability to communicate with patients, caregivers, physicians
  • Computer skills
  • High call volumes

Why Join Our Team:

Ascension Via Christi caregivers have been caring for and providing healing to Kansas communities for more than 135 years. As the largest healthcare provider in Kansas, we offer career opportunities across a number of hospitals, clinics, therapy centers, and home health services. Ascension is a leading non-profit, faith-based national health system made up of over 134,000 associates and 2,600 sites of care, including more than 140 hospitals and 40 senior living communities in 19 states. Our mission, vision, and values encompass everything we do at Ascension. Every associate is empowered to give back, volunteer, and make a positive impact in their community. Ascension careers are more than jobs; they are opportunities to enhance your life and the lives of the people around you.

Equal Employment Opportunity Employer: Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state, and local laws.

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