Receptionist Security Officer

2 weeks ago

North Billerica, MA, United States Massachusetts Staffing Full time
Receptionist Officer - Full Time

Securitas USA is seeking an organized, customer-serviceoriented Receptionist Officer to serve as the first point of contact at a corporate site in Billerica, MA. This position blends front-desk administrative duties with visitor management and basic security functions. The ideal candidate is professional, friendly, and able to maintain a polished and secure reception environment.

Key Responsibilities:

  • Greet employees, visitors, and vendors in a courteous and professional manner.
  • Manage the visitor sign-in/sign-out process, issue badges, and follow established access-control procedures.
  • Answer and direct phone calls, respond to inquiries, and support internal communication needs.
  • Maintain a clean, organized, and welcoming reception area.
  • Coordinate appointments, meeting room reservations, and visitor logistics as needed.
  • Monitor lobby activity for safety, security, and policy compliance.
  • Assist in managing deliveries, mail distribution, and package handling.
  • Maintain accurate logs, records, and daily activity reports.
  • Support emergency procedures, including assisting with evacuations or directing visitors during incidents.
  • Collaborate with security personnel and site management to uphold corporate security standards.

Qualifications:

  • High school diploma or equivalent required.
  • Prior reception, administrative, hospitality, or security experience preferred.
  • Strong interpersonal and communication skills (verbal and written).
  • Proficiency with basic computer applications (email, scheduling tools, visitor management systems).
  • Professional appearance and demeanor.
  • Ability to handle multiple tasks simultaneously in a fast-paced environment.
  • Reliable, punctual, and comfortable working independently or as part of a team.
  • Must pass background screening and any required site-specific training.

Preferred Skills:

  • Experience in a corporate or security-focused environment.
  • Familiarity with access control or visitor management systems.
  • Strong customer service mindset with problem-solving abilities.

Benefits:

  • Medical Insurance (Anthem), Dental Insurance (Aetna) & Vision Insurance (VSP)
  • 401k with Employer Matching
  • Paid Life Insurance, Paid Time Off, Paid Uniforms, Paid Training
  • Specialized Programs for Continued Education for Security Officers
  • Specialized Programs to Assist in Healthy Lifestyle and Financial Wellness
  • Employee Assistance Programs (EAP)
  • Employee Discount Programs (Vehicles, Cell Phone, Cable, Appliances, Theme Park Tickets, etc.)

Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.

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