HR Specialist I, Operations

The HR Operations Specialist I provides foundational support across the full employee experience, including employee data management, HRIS transactions, onboarding, accommodations, leave of absence (LOA) assistance, unemployment responses, and general process support.

Essential Duties and Responsibilities

• Support payroll-related processing deadlines with timely updates.
• Manage the Employee Accommodations process by preparing documentation, updating case files, and facilitating scheduling or administrative steps.
• Assist with LOA request coordination, employee communication tracking, and documentation routing.
• Respond to unemployment claim requests, gather necessary information, and submit timely responses.
• Maintain and audit digital employee records for accuracy and compliance.
• Assist with onboarding tasks, including system setup, background check coordination, and documentation management.
• Provide general HR operations support.
• Act as a first point of contact for employee inquiries and triage questions appropriately.
• Partner cross-functionally with the Employee Experience team to support end-to-end employee lifecycle processes.
• Assist with continuous improvement of HR processes, templates, and SOPs.
• Other duties as assigned.

Supervisory Responsibility

This position has no supervisory responsibilities.

Travel Requirements

Travel Requirements: Less than 25%

Education

Minimum:

• High School Diploma or GED

Preferred:

• Coursework or certification in Human Resources, Business Administration, or a related field.

Experience

Minimum:

• 1 year of experience in Human Resources (HR operations, HR admin, generalist support, or similar)

Preferred:

• Experience with HRIS systems, accommodations processes or leave of absence management

Knowledge, Skills, and Abilities

• Working knowledge of HR operations and HRIS/data-entry best practices.
• Understanding of LOA and ADA/accommodation basics preferred (training provided).
• Ability to learn unemployment and compliance-related workflows.
• Strong customer service orientation with the ability to support employees respectfully and professionally.
• High attention to detail and strong organizational skills.
• Ability to manage multiple deadlines in a fast-paced environment.
• Ability to handle confidential information with discretion.
• Proficiency in Microsoft Excel, Word, and HR-related software.
• Positive, solutions-oriented attitude that supports collaboration across the Employee Experience team.
• Knowledge of ASL preferred.

Working Conditions and Physical Requirements

• Ability to sit or stand for extended periods.
• Regular use of a computer, keyboard, and mouse.
• Ability to lift up to 25 lbs.
• Regular and predictable attendance.

Disclaimer

This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.

Our MissionHarnessing the power of language, we connect diverse people and enrich the human experience.

Our VisionTo provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words.

As one of the world's leading language services providers, Sorenson combines patented technology with human-centric solutions. We strive to increase accessibility and inclusion through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services. Sorenson's impact vision and plan extends to enhancing generational wealth and inclusive workplaces for our employees and the communities we serve.

We achieve great things together working "The Sorenson Way" with our employee values: Customer First, Can-Do Attitude, Collective Action, Growth Mindset, Ownership, and Connect Direct.

Equal Employment Opportunity: Sorenson Communications is an EOE, Disability/Age Employer.