Program Coordinator, Workforce Training and Professional Development

Develops and implements plans and programs, ensuring all service standards and defined University goals are met. Oversees daily operational activities including record management and regulatory compliance. Coordinates day-to-day advising, retention, marketing, advocacy, training, and strategic initiatives.

Essential Functions

• Oversee the proposal process.
• Establish program plans, management tools and reporting capabilities.
• Perform research and develop metrics to measure program success against program goals.
• Engage with leadership, faculty, staff and/or other community partners to build programming that helps to achieve targeted outcomes.
• Cultivate existing and identify new opportunities for partnerships, collaborations, and service enhancements.
• Analyze data to determine achievement with assigned goals and compliance with rules and regulations.
• Communicate and document program results, quality outcomes, and progress metrics to stakeholders.
• Assist with the development and coordination with related departments to facilitate recruitment, outreach, communications, and/or marketing of related programs and services.
• Collaborate with University staff and students to foster program success, and provides program communications, status reports, and services throughout the enrollment and registration process.
• Monitor compliance with program rules and regulations, provides status updates, and monitors student academic progress as required.

Job Duties

• 25% Micro-credential/Badge Development: Work with departments on micro-credentials proposals; Maintain the micro-credential proposal form and approval workflows.
• 25% Registration Management: Reconcile enrollment records across Reporting Services, with physical forms. Coordinate with Financial Aid and Financial Operations as necessary to resolve registration issues. Assist with technical or registration issues by working with the Helpdesk, IT, Admissions and the Registrars Office. Communicate semester start dates and enrollment reminders to badge instructors, monitor enrollment, and coordinates with the Instructional Design and Access (IDA) team for Blackboard-related issues. Teaching commitments are confirmed each semester, and EPAFs are submitted for instructor payment. On daily basis, report badge enrollment to the Provost, Registrar and Admission offices.
• 25% Learner Services: Monitors workforce@wichita.edu and responds to learner questions. Ensure enrolled students receive course access emails. Assist with technical or registration issues by working with the Helpdesk, IT, or the Registrars Office. Work with badge issuer platform to ensure badges and micro-credential are issued to completers in a timely fashion. Educate learner/earners on micro-credential opportunities and ways to promote competencies through earned badges. Update, distribute, collect a course evaluation at the end of each course.
• 25% Communication and Marketing: Work with the WPCE communications manager on an annual marketing plan to promote and build awareness of micro-credential programs; update website and catalog content.

Required Education and Experience:

• High school diploma or equivalent
• Six (6) years coordinating complex projects and/or developing programs, every 30 hours of college coursework may be substituted for one (1) year of experience.

Knowledge, Skills and Abilities:

• Successful and demonstrated experience with program management and/or development of new projects or initiatives.
• Demonstrated good judgment in decision-making, organization, program evaluation and assessment
• Excellent communication, time-management, and organizational abilities.
• Demonstrated ability to build and maintain positive professional relationships.
• Demonstrated ability to work as part of a team.
• Skilled in identifying problems and proposing practical, evidence-based solutions.
• Proficient in the use of Microsoft Office Suite and data management tools (e.g., Excel, Word, student information systems, CRM platforms).

Preferred Qualifications:

• Bachelors Degree
• Professional experience in higher education, university systems, academic operations, and enrollment processes.
• Knowledge of student recruitment, support services, and best practices in educational program outreach.
• Professional training, marketing/communication, and/or community engagement experience.

Physical Requirements:

• Ability to remain in a stationary position.
• Ability to operate a computer and other office equipment including but not limited to phone, printers, copiers, and calculators.
• Ability to communicate with others and accurately exchange information.
• Ability to interpret effectively, accurately and impartially, both receptively.