Program Manager
4 days ago
Workwear Outfitters has a strong legacy of building innovative and authentic market-right products and is a leading supplier of work apparel and footwear for diverse occupations in industries such as automotive, manufacturing, oil and gas, utilities, government, food services, telecommunications, hospitality, and many more. Workwear Outfitters is based in Nashville, Tennessee with more than 5,500 employees in facilities spanning the globe.
Brands under the Workwear Outfitters umbrella include Red Kap, Bulwark, Image Authority, Kodiak, Terra, Liberty , Work Authority, Workrite Fire Service, Chef Designs, Horace Small, CritiCore, and OOBE. Workwear Outfitters is also the exclusive licensee for Dickies apparel in the B2B channel.
Our Purpose: "We champion and empower workers who make our world work better"
Major benefits include medical, vision and dental, Life and Disability coverage.
Other benefits included: 401K, Tuition reimbursement, Employee Assistance Program, Flexible Spending Accounts, and many others.
What You Will Do as a Program Manager
The primary responsibility of the Program Manager is to manage their assigned uniform program contracts to ensure profitability, contract compliance, and to meet customer's requirements. Applies expertise in Image Authority to develop growth strategies within existing contracts and ensure successful renewals. Establishes and maintains control-related standards and procedures to support operational excellence.
How You Will Make a Difference:
- Manages contract compliance: Ensures compliance in all areas of the contract to prevent noncompliance penalties. This includes managing allowances as prescribed, timely reporting, completion of sales materials, and annual closeouts.
- Manages customer relations: Conducts meetings with customers to share product updates and changes, address complaints, and develop action plans to resolve issues and improve overall customer satisfaction. This helps ensure contract continuity and increases the likelihood of renewal.
- Manages inventory and accounts receivable: Accurately forecasts for optimal inventory management and minimizes exposure for sell-off of discontinued items. Ensures invoices are correct and payments are timely to properly manage company assets and maximize sales opportunities. Collaborates with merchandising, planning, and sourcing teams to develop products as required by the customer, minimizing inventory exposure for both parties.
- Forecasts sales: Projects each lot number to be sold to the customer on a monthly basis to ensure planning has the
- Responsible for achieving budgeted sales: Meets assigned regional or account sales goals and achieves maximum sales volume consistent with projections. Typically, accounts are at the division or national level and moderately sophisticated in terms of category management. proper amount of inventory available for orders.
- Manages internal communications: Provides information related to contract changes and issues to various departments as needed to ensure compliance.
Skills for Success:
- 3-5 years of experience in program management, contract administration, or client services
- Strong background in customer relationship management and account oversight
- Ability to fulfill contracts and consistently meet client expectations
- Exceptional communication skills (verbal, written, and presentation) for internal and external interactions
- Skilled in managing multiple projects and prioritizing in a fast-paced environment
- Proficient in Mainframe systems, Excel, and Word
- Bachelor's degree required
- Willingness to travel
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