Deskside Support Analyst

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Business Professionals Recruiting Manager
Position Overview

The Deskside Support Analyst facilitates the flow of information at the desktop by providing technical computer support to the Firm in a timely and responsive manner. This position uses an understanding of the Firms processes to assist in transitioning new technologies to production.

Responsibilities

• Resolves technical hardware problems on all desktop and laptop computer systems
• Provides second level support on Firm approved applications and operating systems
• Manages support calls through Incident Management System
• Participates in firmwide projects
• Installs, configures and supports network printers
• Maintains hardware inventory
• Maintains responsibility for local office equipment refresh
• Maintains and orders computer supplies
• Performs IT equipment moves, adds or changes
• Completes assigned or promised tasks on or ahead of schedule
• Provides clear and concise communication and follow-through on customer requests
• Utilizes appropriate Firm-standardized technology to address customer requirements in a timely and productive fashion
• Takes initiative to overcome obstacles when necessary to complete assignments
• Develops appropriate measures and feedback to track continuous improvement objectives
• Performs video/audio conference support
• Performs other duties as assigned
  

Essential Job Specifications/Qualifications

• Ability to deal professionally and communicate clearly and concisely, both verbally and in writing, with internal and external customers on all levels
• Intermediate to expert level experience with the following technologies or platforms:
• Windows
• VOIP Telephony
• Video conferencing systems such as ZOOM and Teams
• MS Office Suite Word, Excel, Outlook, and PowerPoint
• iOS and Android
• Understanding or ability to learn the following platforms:
• iManage Document Management System
• Enterprise MDM Solutions
• Relationship management systems web, mobile, and windows client
• Workshare
• Remote assistance technology
• Network Printers, copiers, and various models of end user home printers
• Ability to provide after-hours IS support as needed
• Operational expertise in monitoring and maintaining current systems/processes
• Ability to work as a technical professional in a high-pressure law environment
• Ability to manage expectations, communicate status, and handle priority shifts
• Willingness and desire to attend training classes to maintain technical skill sets
• Ability to effectively work in a team environment and to work with minimal direct supervision
  

Travel

Minimal travel is required for this position.

Education/Experience/Certifications

• Bachelor's degree, two (2) year technical degree or three (3) years' experience in the technology field
• Prior law firm experience preferred
  

NOTE: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by the incumbent in the position. They are not intended to be an exhaustive list of all responsibilities, duties and skills of the employee. Duties and responsibilities may change at any time with or without notice.

BCLP is an equal opportunity employer.

Notice of E-Verify Participation & Right to Work

Seniority level

• Mid-Senior level
  

Employment type

• Full-time
  

Job function

• Information Technology
  

Industries

• Law Practice and Legal Services
  

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Inferred benefits: Medical insurance, Vision insurance, 401(k), Paid maternity leave, Paid paternity leave, Disability insurance

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