Enrtry Level Customer Service Agent
5 days ago
Position Overview: Communiboost We are seeking a motivated and enthusiastic Entry Level Customer Service Agent to join our dynamic team. In this role, you will be the first point of contact for our valued customers, providing exceptional support and assistance through various communication channels, including phone, email, and chat. Your primary objective will be to ensure a positive customer experience by addressing inquiries, resolving issues, and providing information regarding our products and services Salary Range: $21.00 - $30.25 hourly Location: Fayetteville, NC
Key Responsibilities- Respond promptly to customer inquiries via phone, email, and chat channels.
- Assist customers with product information, order status, and service requests.
- Resolve customer complaints and issues in a professional manner.
- Document customer interactions and maintain accurate records in our systems.
- Collaborate with team members to enhance the overall customer experience.
- Provide feedback on processes and suggest improvements to management.
- High school diploma or equivalent; some college preferred.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and in a team environment.
- Proficiency in using computers and customer management software.
- Positive attitude and a willingness to learn.
- Health, dental, and vision insurance
- 401(k) plan with company match
- Paid time off and holidays
- Professional development and training opportunities
- Collaborative and innovative work environment
If you are passionate about customer service and have a keen eye for detail, we'd love to hear from you. Please submit your resume and a cover letter explaining your interest in the role and relevant experience.
About Core Call Inc, where we believe that meaningful connections are at the heart of every business. As a bespoke call center, our approach is centered on delivering personalized, high-quality interactions that reflect the values and vision of your brand. We understand that in today's competitive landscape, your customer's experience is key to building lasting relationships, fostering loyalty, and ensuring growth.
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