Customer Service Building Support

Customer Service Building Support - Seattle, WA

2 weeks ago Be among the first 25 applicants

Position Summary

The Customer Service Building Support personnel will consist of experienced, trained and uniformed concierge personnel providing highly visible, reliable and professional concierge service.

Pay Transparency/Compensation

Rate of Pay: $24.00/hr

Responsibilities

• Welcome and greet tenants, guests, visitors, vendors, contractors and all other parties entering the building
• Recognize and greet Client's senior management when they visit the building
• Register all guests, visitors, vendors and contractors at the front desk using the building's sign-in procedures and visitor management technology platforms
• Develop, maintain, and manage a vetted vendor list for the building, ensuring it is accurate and up-to-date, and manage vendor access to the building while onsite
• Manage lines during rush hours by registering parties entering the building using mobile devices
• Handling queries, complaints, and requests via phone, email and general correspondence
• Call tenants to notify them of guest arrivals and to verify authorized guests and visitors
• Assist any visitors to the building who do not have tenant contact information with finding the appropriate tenant contact person
• Communicate with tenants to assist with visitor access
• Issue permanent personnel badges and badges/passes for visitors, vendors and contractors to use while on the building's premises, in accordance with the governing security post orders and Standard Operating Procedures (SOPs) for the building
• Preprint and organize entry badges/passes for large group events
• Provide clear instructions for entry and ensure understanding of such instructions
• Help guests and visitors with bags and luggage
• Answer questions regarding the building, campus amenities and the surrounding neighborhood
• Collaborate with Client and vendor personnel for other functions (e.g. building engineers and janitorial personnel) to respond to tenant and visitor requests
• Monitor lobby cleanliness
• Set up and manage stations (e.g. stands, tables, chairs) for promotional activities in the lobby
• Manage mail, package, and food deliveries per building protocols
• Conduct customer experience huddles with Client's management personnel
• Enter work orders as authorized by Client's authorized representatives
• Provide additional related services as requested by Client
• Monitor and control access to the building
• Maintain security awareness of the building's premises and immediately report any security concerns, suspicious behavior, crimes in progress, criminal activity, evidence of past criminal activity, or unusual or suspicious incidents
• Monitor building systems and alarms via real-time monitoring and, upon observing or becoming aware of an alarm or any other suspicious or criminal activity, make immediate notifications to Client's representatives
• Maintain a vigilant observe-and-report posture at all times while providing the Services, acting in accordance with building security procedures, including notifications, post orders, SOPs, and reporting requirements
• Promptly report to Client's representatives any building deficiencies and any health and safety or other hazards observed and/or reported during a shift
• Provide immediate notification and management of workplace violence, bomb threats, and trespassing incidents, as directed in the post orders and SOPs for the Building
• In the event of an emergency (including manmade, accidental, and natural/environmental), act in accordance with the building's Emergency Action Plan (EAP), post orders and SOPs, as appropriate

Qualifications

Must have one of the below experience requirements.

A minimum of 1 year of experience i

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