Customer Service Representative

1 week ago

Copiague, NY, United States Network Adjusters Full time

Network Adjusters is seeking a friendly, organized, and proactive individual to join our customer service team in our New York office in Farmingdale. The ideal candidate has excellent communication and customer service skills. He/she has an excellent understanding of administrative and clerical procedures/systems and the ability to multitask in a paperless environment. Your primary role will be to enter claims, address inquiries, resolve issues, and ensure customer satisfaction through effective communication and problem-solving skills.

COMPANY DESCRIPTION:

Network Adjusters, Inc. has been serving the insurance industry for almost seven decades and provides third-party claims administration and independent adjusting services to its clients. We offer flexible, cost-effective products tailored to the specific needs of our clients. Our services focus on achieving early claims resolution while maximizing savings on expenses and loss pay out. The company is located in Farmingdale, NY.

RESPONIBILITIES:

  • Communicate with clients, insureds, claimants and providers via phone and email
  • Provide knowledgeable answers to questions about claims status and processes
  • Work with internal departments to meet clients needs
  • Data entry in various platforms, including claims intake, claims processing, preparing files for audits
  • Provide claims and administrative support to Adjusters including but not limited to letters, forms, closings, filing of ISO, CIB and NICB
  • Perform DMV, Locate, Asset and Police Report searches
  • Faxing and copying, as needed

QUALIFICATIONS:

  • At least 1 - 3 years' of relevant work experience
  • Excellent phone etiquette and excellent verbal, written, and interpersonal skills
  • Working knowledge of Microsoft Office Suite and other office equipment
  • Associate's degree or equivalent experience preferred
  • Ability to learn new systems and adapt
  • Clerical skills including data entry, record keeping, and confidentiality
  • Highly organized, detail-oriented, able to multitask effectively, and work independently

Experience working in an insurance or related business would be beneficial but is not required.

PHYSICAL REQUIREMENTS/ADA:

This position requires the ability to work in an office environment, including using a computer, attending meetings, working as part of a team, and the ability to communicate with team members and others. Regular attendance also is a requirement of the position as this role requires in-office presence. (This role is located in Farmingdale, NY)

BENEFITS:

Training/Development and Growth opportunities

401(k) with company match

Comprehensive health plans

Strong work/family and employee assistance programs

Flexible work hours

Comprehensive health plans including dental and vision coverage

Flexible spending account

Health insurance

Life insurance

Paid time off / company holidays

Referral program

Starting pay for this position: $25.00 per hour

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