Customer Service Representative

1 day ago

Fort Wayne, IN, United States Sweetwater Full time
Customer Service Representative

Sweetwater, the nation's #1 online retailer of pro audio equipment and music instruments is seeking to hire multiple Customer Service Representatives to add to our growing Sales team.

Job Responsibilities:

  • Handle a high volume of customer calls and administrative work during an 8 hour shift
  • Listen to, document, and provide accurate, satisfactory answers to queries and concerns including but not limited to: estimated time of delivery, basic product availability, invoice and service order status
  • Provide accurate information about the status of payments, returns, and refunds to customers, as well as update all payment and customer information as necessary
  • Assist customers in navigating their online accounts, as well as other website specific inquiries
  • Respond to email inquiries
  • Properly escalate customers as needed to address complex situations and/or technical questions
  • Provide clear and actionable feedback to team members with the goal of improving overall customer experience

Qualifications:

  • Ability to work under pressure while maintaining patience and a positive attitude
  • Independently motivated
  • Proven ability to handle a high volume of calls and administrative work
  • Ability to work evenings and weekends
  • Ability to train at least one week during daytime shift
  • Typing speed of 40 words per minute, minimum
  • Strong listening, as well as verbal and written communication skills
  • Adept at multi-tasking and time management

Sweetwater "Ideal" Team-Player:

  • WOWs The Customer- Deep passion and desire for creating amazing customer & colleague experiences
  • Gets Things Done- Great work ethic and moves with a sense of urgency
  • Obsesses over the Details Committed to paying attention to the details
  • Drives Continuous Improvement Always focusing on effective and efficient work and way to get better
  • Develops the Future Committed to pursuit of growing personally & professionally and has a focus on bringing your colleagues along with you on that journey

We function best as a unified team, so relocation to our state-of-the-art campus in Fort Wayne, IN is required. Interested and qualified candidates, please apply. We look forward to exploring your #FullTimeDream with Sweetwater

Sweetwater's culture is one that is built on the creation and celebration of music, which unifies people from all walks of life. Our individual differences make Sweetwater stronger as a company and a better place to work. Having a truly diverse workforce allows us the opportunity to collectively respect, learn and grow from each unique perspective and experience. We have welcomed thousands of employees and families who have joined the Sweetwater team from all over the nation and the world, and we welcome you, too, to find out why we consider a career at Sweetwater the full-time dream.

  • Customer Service Representative

    2 weeks ago

    Fort Wayne, IN, United States The Kendall Group Full time

    Customer Service Representative About Kendall Group Kendall Electric, a division of The Kendall Group seeks a talented, creative, self-motivated individual for the Customer Service Representative position. The Kendall Group is comprised of seven divisions with 75+ locations in eleven states. Combined, we serve the Electrical, Automation, Pipe, Valve, and...

  • Customer Service Representative

    2 weeks ago

    Fort Wayne, IN, United States The Kendall Group Full time

    Customer Service Representative About Kendall Group Kendall Electric, a division of The Kendall Group seeks a talented, creative, self-motivated individual for the Customer Service Representative position. The Kendall Group is comprised of seven divisions with 75+ locations in eleven states. Combined, we serve the Electrical, Automation, Pipe, Valve, and...

  • Customer Service Representative

    1 day ago

    Fort Wayne, IN, United States Circle Logistics Full time

    Responsive recruiter Ready to Drive Your Career Forward? At Circle Logistics, we're not just offering a job; we're inviting you to embark on a fulfilling career journey. If you're eager for more than the ordinary and want to contribute to a vibrant, growing industry, we want you on our Circle Logistics Team! Why Circle Logistics? We believe in the perfect...

  • Customer Service Representative

    2 weeks ago

    Fort Wayne, IN, United States Circle Logistics Full time

    Responsive recruiter Ready to Drive Your Career Forward? At Circle Logistics, we're not just offering a job; we're inviting you to embark on a fulfilling career journey. If you're eager for more than the ordinary and want to contribute to a vibrant, growing industry, we want you on our Circle Logistics Team! Why Circle Logistics? We believe in the perfect...

  • Customer Service Representative

    7 days ago

    Fort Wayne, IN, United States Circle Logistics Full time

    Responsive recruiter Ready to Drive Your Career Forward? At Circle Logistics, we're not just offering a job; we're inviting you to embark on a fulfilling career journey. If you're eager for more than the ordinary and want to contribute to a vibrant, growing industry, we want you on our Circle Logistics Team! Why Circle Logistics? We believe in the perfect...

  • Customer Service Representative

    5 days ago

    Fort Wayne, IN, United States The Boyd Group Full time

    Company: Gerber Collision & Glass WELCOME TO GERBER COLLISION & GLASS Our Team Members Drive Us! Gerber Collision & Glass is one of the largest collision repair companies in North America. With $3+ billion in sales, over 1000 locations and growing, our 10,000+ team members across the United States and Canada are passionate about delivering our goal to WOW...

  • Customer Service Representative EntryLevel Logistics Coordinator

    4 days ago

    Fort Wayne, IN, United States Circle Logistics Full time

    Ready to Drive Your Career Forward? At Circle Logistics, we’re not just offering a job; we’re inviting you to embark on a fulfilling career journey. If you're eager for more than the ordinary and want to contribute to a vibrant, growing industry, we want you on our Circle Logistics Team! Why Circle Logistics? We believe in the perfect blend of hard work...

  • Customer Service Representative

    2 weeks ago

    Fort Wayne, IN, United States Amanda Elam - State Farm Agent Full time

    Benefits: Competitive salary Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Amanda Elam - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to...

  • Territory Service Representative

    2 days ago

    Fort Wayne, IN, United States Ecolab Full time

    Additional Job Description Nalco Water, an Ecolab Company, seeks a Territory Service Representative to join its industry leading sales and service team. You'll be responsible for partnering with Sales Representatives on executing service plans in district accounts, and in addition, will grow revenue and profit for your own existing territory. This role will...

  • Territory Service Representative

    1 week ago

    Fort Wayne, IN, United States Ecolab Full time

    Additional Job Description Nalco Water, an Ecolab Company, seeks a Territory Service Representative to join its industry leading sales and service team. You'll be responsible for partnering with Sales Representatives on executing service plans in district accounts, and in addition, will grow revenue and profit for your own existing territory. This role will...