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Customer Service Specialist
2 weeks ago
Ferrellgas is hiring a Full-Time Customer Service Specialist. This role provides exceptional customer service through inbound and outbound communications for Ferrellgas and Blue Rhino customers. The incumbent will work with both internal and external customers to ensure a high-quality customer service experience and strive to foster growth. Location: Des Moines, IA.
Responsibilities- Answering phones, chat, social media, or email in a polite, courteous, and professional manner.
- Work with customers daily to sustain and improve business relationships.
- Ask probing questions to identify customer issues or concerns.
- Ensure accurate account maintenance and updating of account information.
- Use next call avoidance technique to mitigate future questions.
- Schedule delivery orders and use basic negotiation skills for issues pertaining to new and returning customers.
- Handle general customer issues such as service order input, emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic pricing questions.
- Can handle basic de-escalation of customer situations by following the customer complaint resolution policy.
- Send copies of statements and invoices to customers, perform soft collections for customers on credit hold or past due, and handle some cash transactions and payments via the phone.
- Support the setup of new customer accounts.
- Meet or exceed minimum performance standards outlined in company policy.
- High School Diploma or equivalent.
- 1 or more year(s) of customer service experience.
- Exceptional customer service and negotiation skills.
- Strong organizational skills with typing and data entry experience.
- Excellent written and verbal communication skills with an emphasis on team building and developing positive rapport with company employees at all levels as well as customers.
- Proficient in Microsoft Office including Excel, Word, and Access.
- Must be a Citizen or National of the United States, a lawful permanent resident, or have authorization to work in the United States.
- Applicants must not require sponsorship for an employment visa now or in the future.
- Medical, Dental & Vision
- Company provided short-term disability (STD), long-term disability (LTD), Life, & AD&D
- Flexible Spending Account (FSA)
- Health Savings Account (HSA)
- 401(k) with company match
- Paid Time Off (PTO)
- Employee Stock Ownership Plan (ESOP)
- Wellness Program
- Parental Leave Benefit
- Tuition Reimbursement
- Employee Referral Program
- Propane Discounts
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