Lead Benefits Specialist
2 weeks ago
The Maryland Transit Administration (MTA), an agency within the Maryland Department of Transportation (MDOT), is seeking a highly skilled and motivated Lead Benefits Specialist to join our Human Resources team. This position plays a critical role in the administration of employee benefits programs for retirees and a diverse unionized and non-unionized workforce serving Maryland's transit system. The ideal candidate will have extensive experience in benefits administration, including self-funded health and wellness plans, and will provide technical and operational leadership to a team of Benefits Analysts/Specialists while ensuring compliance, accuracy, and superior customer service.
Key Responsibilities:
- Administer and oversee MTA's employee benefit programs including medical, dental, vision, prescription, life insurance, and wellness related benefits.
- Perform and review complex benefit transactions, calculations, and reconciliations in Infor Global HR and other HR systems.
- Ensure compliance with plan documents, collective bargaining agreements, and federal/state laws.
- Coordinate with Payroll, Finance, and external vendors to maintain data integrity and timely processing of benefits transactions.
- Support administration of self-funded health plans, including audits, reporting, and actuarial requests.
Leadership and Oversight:
- Provide day-to-day guidance and technical direction to Benefits Analysts/Specialists.
- Review and approve complex cases, ensuring accuracy, compliance, and excellent customer service.
- Assist the Benefits Manager with workflow management, training, and process improvement initiatives.
- Lead or participate in projects to streamline benefits administration or enhance employee communication.
Compliance and Reporting:
- Ensure adherence to COBRA, HIPAA, ACA, ERISA, FMLA, and state regulations.
- Conduct internal audits and prepare reports to monitor benefits activity, utilization, and costs.
- Maintain detailed documentation and assist with audit and compliance reviews.
- Recommend policy or procedural changes to improve operational efficiency and compliance.
Employee and Retiree Support:
- Serve as an escalation point for complex employee and retiree benefit inquiries.
- Conduct retirement counseling sessions, new hire orientations, and open enrollment briefings.
- Develop employee-friendly materials to communicate benefit programs and changes.
- Collaborate with Leave and Payroll staff to ensure coordinated employee support.
Preferred Qualifications:
- Bachelor's degree in human resources, Business Administration, or related field.
- Two (2) years of experience in a lead, supervisory, or quality assurance capacity.
- Experience with HRIS systems such as Infor Global HR, Workday, or PeopleSoft.
- Comprehensive knowledge of FMLA, ACA, HIPAA, ERISA, COBRA, and applicable state laws.
- Experience managing or supporting self-funded benefits or wellness plans.
- Experience working in a public-sector or unionized environment.
- Professional certifications such as CEBS, PHR, SPHR, or SHRM-CP/SCP.
- Strong analytical skills with experience conducting benefit audits and cost analyses.
Location: Baltimore City
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