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Specialty Client Service Representative, ECVR
2 weeks ago
Eastern Carolina Veterinary Referral in Wilmington, NC is hiring experienced Client Service Representatives to join their outstanding Specialty teams
Compensation: $16.00-19.50/hr, based on experience.
Schedule: Full-time, four 10-hour shifts or five 8-hour shifts.
Benefits:
- Paid Time Off benefits available upon hire
- Veterinary Social Worker on Staff at Hospital Location
- Medical, Dental, and Vision Health Insurance Plans
- Discounted Employee Pet Insurance, Pet Services, and Supplies
- 401k Planning, with Employer Matching Structure
- Referral Program
- Uniform Allowance
- Employee Assistance Program
- And more
Are you passionate about animals and people? Do you thrive in a fast-paced, detail-oriented environment where every day is different? Eastern Carolina Veterinary Referral (ECVR) is seeking a professional, compassionate Client Services Representative to join our specialty team.
About the Role:
As a vital member of our front desk team, you'll serve as the face of our hospitalproviding outstanding service to our clients and crucial support to our medical teams. This position works directly with 68 specialty veterinarians in departments including Internal Medicine, Surgery, Neurology, Oncology, and Sports Medicine and Rehabilitation.
Responsibilities:
- Answering high-volume phone calls and routing them appropriately
- Scheduling new patient consults and follow-up appointments
- Managing patient discharges and check-outs with accuracy and empathy
- Reviewing and organizing referrals and medical records
- Communicating with clients about upcoming visits and care plans
- Coordinating appointment flow across multiple departments and specialists
- Providing professional and friendly service at all timesboth in person and over the phone
Requirements:
- Previous veterinary or medical reception experience preferred (specialty or referral experience is a plus)
- Comfortable handling multi-line phones, detailed scheduling, and fast-paced interactions
- Strong organizational skills and attention to detail
- Ability to work collaboratively across departments and remain calm under pressure
- A team player with excellent communication skills and a client-first mindset
- Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus.
Why Join ECVR?
Supportive, growth-minded team culture
Exposure to a wide range of complex and interesting cases
Opportunity to build lasting relationships with clients and specialists
Competitive pay and benefits (including healthcare, PTO, and staff discounts)
Eastern Carolina Veterinary Referral and Emergency Hospital is rapidly progressing to be the premier animal referral and trauma center for the North Carolina coastal region, open 24 hours/7 days a week for Emergency Veterinary Services and referral practice offering Surgery, Orthopedics, and Animal Rehabilitation. We have CT scanning capabilities to complement our digital Xray and ultrasound services along with full in house labs.
Our team is dedicated to excellence in both medicine and patient care, and we've worked hard to cultivate an inclusive, collaborative environment where every team member is supported and valued.
This is more than a jobit's a calling. Join us in our mission to save lives.
