Customer Service Representative

Pay Rate: $20.40/hour

Schedule: Monday-Friday, 11:30 AM - 8:00 PM

Worksite Location: 11800 Weston Parkway, Cary, North Carolina, 27513, United States

Work Location Type: Onsite for the first 90 days

Hybrid option available afterward (2 days in office, 3 days at home), based on attendance and performance

Position Overview: We are seeking an entry-level Customer Service Representative to join our team. This role is ideal for someone with strong communication skills, the ability to problem-solve in real time, and experience handling high-volume inbound calls. You'll support customers, resolve inquiries, and deliver an exceptional service experience.

Key Responsibilities:

Manage high-volume inbound customer calls with professionalism and accuracy

Communicate clearly and effectively to resolve customer questions or concerns

Apply basic problem-solving skills to identify solutions quickly

Navigate multiple systems while maintaining accuracy and efficiency

Meet performance, attendance, and quality standards

Qualifications:

Minimum 1 year of high-volume call center experience

Strong verbal and written communication skills

Basic problem-solving abilities

Ability to type 35+ WPM

Reliable attendance and ability to work the required schedule

Job Type & Location: This is a contract position based out of Cary, NC.

Pay and Benefits: The pay range for this position is $20.40 - $20.40/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type: This is a fully onsite position in Cary, NC.

Application Deadline: This position is anticipated to close on Dec 25, 2025.

About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services: We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.