Pharmacy Operations Manager
1 week ago
Join to apply for the Pharmacy Operations Manager role at Walgreens
The Pharmacy Operations Manager is accountable for performing day-to-day non-clinical pharmacy operations, administrative activities, and ensuring efficient pharmacy workflow and a positive patient experience.
- Accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient experience. Serves as a full-time certified pharmacy technician.
- Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions. Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers within the guidelines of authorized company policies, laws, regulations, and business ethics.
- Responsible for the selection, scheduling, and development of pharmacy technician personnel. Leads training, coaching, and performance management of pharmacy technicians. Makes decisions regarding performance management including discipline and termination.
- Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints, helps respond to customers requests in a timely manner, and answers non-clinical questions to ensure a positive customer experience.
- Develops strong relationships with customers by anticipating customer needs and proactively offering services to provide the best experience possible when using the pharmacy.
- Responsible for assisting pharmacist in the delivery of patient care including patient registration, prescription data entry, preparation of medications for patients, counting, and verifying (where allowed by law).
- Within the guidelines of authorized company policies, state and federal laws/regulations, exercises independent judgment to delegate, direct, and assign non-clinical work in the pharmacy.
- Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and organizes pharmacy daily schedule of activities.
- Leads performance management of technicians including making decisions and recommendations regarding discipline and termination.
- Accountable for technician hiring, on-boarding, training, and scheduling.
- Accountable for identifying gaps in pharmacy operations knowledge among team members and supporting those team members in their training.
- Maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.
- Maintains and enhances current knowledge and skills related to pharmacy and healthcare.
- Obtains necessary certifications, education credits, and training such as LTMP e-modules as required by the Company.
- High School Diploma, GED, or equivalent.
- PTCB or ExCPT certification (except in Puerto Rico).
- Has one year of work experience as a pharmacy technician in a retail or hospital setting.
- Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
- Previous people management/leadership experience.
- Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation.
We will consider employment of qualified applicants with arrest and conviction records.
The current salary range for this position is $22.50 per hour - $31.00 per hour.
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