Scrum Master

divh2Scrum Master/h2pThe Scrum Master will drive Agile delivery excellence across development teams by owning Jira governance, facilitating Agile ceremonies, and ensuring disciplined prioritization, refinement, and execution of both project and BAU work. This role is hands-on with Jira and responsible for enforcing Agile standards, managing ticket flow, tracking sprint performance, and reporting meaningful KPIs to business and technical stakeholders. The ideal candidate is highly organized, collaborative, and committed to enabling teams to deliver predictable, efficient, and high-quality outcomes while continuously improving processes and team effectiveness./ppResponsibilities/ppAgile Ceremonies Coaching/ppLead and facilitate all Agile ceremonies, including Sprint Planning, Daily Standups, Reviews, and Retrospectives./ppEnsure proper story refinement and readiness, partnering with Product Owners to maintain healthy and prioritized backlogs./ppReinforce Agile best practices and provide foundational coaching to team members to improve maturity and consistency./ppPromote a culture of accountability, transparency, and continuous improvement./ppJira Management Ticket Governance/ppServe as the primary administrator and governance owner of Jira workflows, fields, ticket structures, dashboards, and reporting./ppEnsure consistent ticket quality by validating acceptance criteria, story points, dependencies, tags, impacted teams, and refinement status./ppOversee triage and routing of BAU tickets, ensuring proper classification, priority assignment, and alignment with governance rules./ppPartner with developers, BAs, and Product Owners to ensure tickets are assigned appropriately and moved correctly through the workflow./ppIdentify and resolve workflow gaps, bottlenecks, or misalignments to maintain a clean, compliant, and actionable backlog./ppKPI Tracking Reporting/ppTrack, measure, and report Agile KPIs to business and technical leadership on a recurring basis./ppMaintain visibility into team performance, identifying trends, risks, and opportunities for improvement./ppProduce regular reports highlighting sprint performance, defect percentage, backlog health, team velocity, delivery predictability, and cycle time./ppProvide sprint summaries and insights to ensure teams stay aligned with goals, deadlines, and capacity expectations./ppSupport resource allocation discussions by providing data-driven insights into capacity and workload./ppCross-Functional Collaboration/ppPartner closely with Product Owners, Business Analysts, PMs, and technical teams to ensure alignment on priorities and dependencies./ppCollaborate with business stakeholders to understand impacted areas and ensure tickets are tagged and routed appropriately./ppCommunicate impediments, risks, and delivery expectations to leadership and cross-functional teams./ppAssist in release readiness coordination with development and QA teams./ppLearning Continuous Improvement/ppDevelop a strong understanding of the business domain, applications, and teams to improve ticket tagging, prioritization, and triage accuracy./ppIdentify opportunities for process improvements and contribute to evolving Agile practices, governance, and team standards./ppContinuously learn and adapt methods to support team productivity and organizational agility./ppOther/ppPerform other miscellaneous duties, as needed./ppBehavioral Competencies/ppHighly organized with strong attention to detail./ppCollaborative, team-oriented, and proactive in resolving issues./ppComfortable enforcing process standards and holding teams accountable in a constructive way./ppAdaptable, curious, and eager to learn the business domain and systems./ppQualifications/ppExpert knowledge of Jira configuration, dashboards, filters, and workflow management./ppStrong understanding of Agile methodologies, Scrum practices, and backlog management./ppAbility to analyze sprint metrics and turn data into meaningful insights./ppFamiliarity with Confluence, workflow diagrams, and Agile documentation./ppStrong communication skills with the ability to work effectively across business and technology groups./ppBackground in cross-functional collaboration across product, business analysis, and engineering./ppEducation and Work Experience/ppBachelors degree preferred. Will consider candidates with a high school diploma and 5+ years of relevant work experience in lieu of a degree./ppMinimum 2 years of experience as a Scrum Master or Agile Project Coordinator./ppStrong hands-on experience managing Jira at an administrative or advanced power-user level./ppProven track record facilitating Agile ceremonies and coaching teams./ppDemonstrated experience in reporting Agile metrics and presenting data to stakeholders./ppPhysical and Mental Demands/ppAbility to travel up to 5% of time, may also include overnight travel./ppWork normal business hours and extended hours when necessary./ppRemain in a stationary position, often standing or sitting, for prolonged periods./ppRegular use of office equipment such as a computer/laptop and monitor computer screens./ppDexterity of hands and fingers to operate a computer keyboard, mouse, and other computer components./ppEqual Employment Opportunity Statement/ppAll qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic as protected by applicable law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process./p/div